# Now On-Demand: Cognigy.AI Tech Update Q3 2023

2 min read

Authors name: [Nhu Ho](/content/product-updates/author/nhu-ho/index.html) September 4, 2023

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Cognigy.AI Tech Update is here!

The world of AI is ever-evolving and with so many new tools and features available in Cognigy.AI, it can be overwhelming to keep up. That's why our team of Cognigy product experts from various disciplines come together each quarter to provide you with an update on the most significant improvements made in the past few months that you shouldn't miss.

In this edition, join us for a hands-on session on designing multimodal customer journeys using Cognigy xApps and creating a dynamic Agent Assist Workspace to empower your customer service team. Plus, you'll learn about the latest Generative AI updates and more.

## Content Outline

00:00 Intro  
01:50 Generative AI Roundup  
LLM Resource, AI-generated Adaptive Cards, and Knowledge AI  
05:58 Cognigy xApps Builder Experience  
Motivation, demo, and step-by-step tutorial  
24:25 Agent Assist Deep-Dive  
Configuring and designing a dynamic Agent Assist Workspace  
46:24 Live Agent Enhancements  
Inactivity handling and intelligent routing  
52:06 Bonus Updates  
Text Cleaner and Pattern-based Question Types  
54:09 Outro

[Cognigy.AI Tech Update Q3 2023](https://www.youtube.com/watch?v=yjB-XV91LOg)