Now On-Demand: Cognigy.AI Tech Update Q3 2024
Now On-Demand: Cognigy.AI Tech Update Q3 2024
The latest Cognigy.AI Tech Update has arrived!
AI is evolving fast, and keeping up with the latest tools and features in Cognigy.AI can be challenging. That's why our expert team has come together once again to guide you through the newest advancements.
In this edition, join us in exploring numerous enhancements we’ve made to Webchat accessibility, agent lifecycle management, voice features, GenAI, and Knowledge AI.
Content Breakdown
- 00:00 Intro
- 01:24 Product Spotlight: Webchat v3 Accessibility Conformance
- 04:24 Webchat Improvements
Enhanced Accessibility, Enriched Metadata, Human Agent Avatar - 13:54 Agent Management Updates
NICE CXone Endpoint, Advanced Debug, Save Flow as Image - 19:08 Voice Improvements
New TTS Voices and No-User-Input Timeout - 21:30 Live Agent: Queue Updates
- 28:31 GenAI & Knowledge AI Updates
Expanded LLM Integrations, Image File Support in Knowledge AI, Enhanced Search Filtering - 42:35 Other GenAI Improvements
- 45:27 SaaS Service Health Monitoring
- 46:40 Outro
Note: If you can't see the video it might be because you didn't accept our website cookies. You can watch it directly on YouTube here.