Now On-Demand: Cognigy.AI Tech Update - Q3 2025

Authors name: Nhu Ho September 30, 2025

We’re back with another round of exciting product updates! Whether you’re building hands-on or driving enterprise-scale adoption, this session will give you the practical edge you need to tap into our latest platform innovations and get more from Cognigy.AI.

In this fast-paced session, explore the top highlights across Agentic AI, Webchat, Voice, LLM Orchestration & Contact Center Experience.

Content Highlights

0:00 Intro

2:23 Agentic AI Updates

• Improved knowledge setup
• Accelerated Agent & Job Editor
• System prompt customization

12:37 Webchat Updates

• Style presets
• Automated deployment

15:57 Voice Update

• Support for EU-hosted Deepgram & 11Labs services

17:09 LLM Orchestration Updates

• BYO Embedding Models
• Model deprecation visibility
• LLM latency insights
• Rich media context for AI Agents

27:11 Cognigy Live Agent Updates

• Conversation TTL
• New OData parameters
• Customer avatar

32:36 Salesforce MIAW Integration Updates

• Automated messages
• Attachment handling
• Bidirectional typing indicators

Cognigy.AI Tech Update - Q3 2025 - YouTube
Cognigy.AI Tech Update - Q3 2025