# Now On-Demand: Cognigy.AI Tech Update - Q3 2025

Authors name: [Nhu Ho](/content/product-updates/author/nhu-ho/index.html) September 30, 2025

We’re back with another round of exciting product updates! Whether you’re building hands-on or driving enterprise-scale adoption, this session will give you the practical edge you need to tap into our latest platform innovations and get more from Cognigy.AI.

In this fast-paced session, explore the top highlights across Agentic AI, Webchat, Voice, LLM Orchestration & Contact Center Experience.

## Content Highlights

### 0:00 Intro

### 2:23 Agentic AI Updates  
- Improved knowledge setup  
- Accelerated Agent & Job Editor  
- System prompt customization

### 12:37 Webchat Updates  
- Style presets  
- Automated deployment

### 15:57 Voice Update  
- Support for EU-hosted Deepgram & 11Labs services

### 17:09 LLM Orchestration Updates  
- BYO Embedding Models  
- Model deprecation visibility  
- LLM latency insights  
- Rich media context for AI Agents

### 27:11 Cognigy Live Agent Updates  
- Conversation TTL  
- New OData parameters  
- Customer avatar

### 32:36 Salesforce MIAW Integration Updates  
- Automated messages  
- Attachment handling  
- Bidirectional typing indicators

Cognigy.AI Tech Update - Q3 2025 - YouTube  
[Cognigy.AI Tech Update - Q3 2025](https://www.youtube.com/watch?v=b3hC5HzaB7Y)