# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## [Privacy-Safe Analytics, REST Endpoint Authentication, and More with Release 2026.14](/content/product-updates/2026.14)
Release 2026.14 delivers new enhancements across analytics data governance, REST Endpoint security, and real-t...

## [PCI DSS v4.0.1 Compliance: Enabling Secure Payment Handling with Enterprise AI Agents](/content/product-updates/pci-dss-compliance/index.html)
Organizations increasingly look to automate payment-related customer interactions, but strict regulatory requi...

## [Improved Webhook Security and Handover Experiences in Release 2026.13](/content/product-updates/2026.13)
Release 2026.13 delivers multiple meaningful enhancements to webhook integration security and handover experie...

## [Conversation Analyzer: Automated Quality Evaluation for Enterprise AI Agents](/content/product-updates/conversation-analyzer-automated-quality-evaluation-for-enterprise-ai-agents/index.html)
Every conversation your AI Agent handles is a source of insight. What topics are customers bringing that you h...

## [Extended MCP Security, Conversation Analyzer, and More with Release 2026.12](/content/product-updates/2026.12)
NiCE Cognigy's release 2026.12 strengthens security for the MCP Server Endpoint with OAuth 2.0 support and int...

## [One-Click LLM Update and More with Release 2026.11](/content/product-updates/2026.11)
With this release, you can seamlessly switch between models from the same LLM provider without recreating the ...

## [Now On-Demand: NiCE Cognigy Tech Update - Spring 2026](/content/product-updates/tech-update-h1-2026/index.html)
Watch the Spring 2026 NiCE CognigyTechUpdate, a hands-on technical walkthrough of the latest NiCE Cognigy capa...

## [New LLM Support, Enhanced Automation Visibility for CXone Copilot and More with Release 2026.10](/content/product-updates/2026.10)
Release 2026.10 of Cognigy expands your LLM options with new model support for AWS Bedrock and OpenAI. In addi...

## [Added Support for Google Gemini 3 Series and More with Release 2026.9](/content/product-updates/2026.9)
Release 2026.9 of Cognigy expands your LLM options with native support for the Gemini 3 model family, giving y...

## [NiCE Knowledge Hub Integration and More with Release 2026.8](/content/product-updates/2026.8)
Release 2026.8 ships native integration with NiCE Knowledge Hub and new improvements to the NiCE CXone handove...

## [Native NiCE CXone Handover Provider and More in Cognigy.AI 2026.7](/content/product-updates/2026.7)
The 2026.7 release delivers meaningful upgrades across contact center integration, AI Agent testing, and model...

## [New Native LLM Options Across Providers and More with Cognigy.AI 2026.6](/content/product-updates/2026.6)
Alongside the introduction of Click To Call, the 2026.6 release expands Cognigy’s LLM support while delivering...

## [Meet Click To Call: Where Voice and Digital Experiences Converge](/content/product-updates/click-to-call-webrtc-multimodal-voice/index.html)
Voice experiences are moving beyond the phone channel into websites and mobile apps. Meet Click To Call, a Web...

## [Automated Knowledge Synchronization and More with Cognigy.AI 2026.5](/content/product-updates/2026.5)
With the 2026.5 release, Knowledge Connectors evolve from a one-time ingestion mechanism into a continuously s...