# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## [Introducing Cognigy xApps: Reinvent Customer Engagement with Multimodal Journeys](/content/product-updates/cognigy-xapps/index.html)

Picture this: You're driving along the highway when your car suddenly breaks down. You reach for your phone an...

## [Watch On-Demand: Cognigy.AI Tech Update Q2 2023](/content/product-updates/cognigy-ai-tech-update-q2-2023/index.html)

Cognigy.AI Tech Update is back! With the AI world moving at a breakneck speed, we know it can be overwhelming ...

## [Advanced Call Analytics, Agent Assist Workspace, and More with Cognigy.AI v4.51](/content/product-updates/v4.51)

Cognigy.AI v4.51 features a brand-new Call Dashboard in Cognigy Insights alongside the Agent Assist Workspace ...

## [From Native 8x8 Integration to Call Transcription with Cognigy.AI v4.50](/content/product-updates/v4.50)

Contact centers often encounter integration obstacles that slow down their digital transformation endeavors. A...

## [Enhanced Email Security and More with Cognigy.AI v4.49](/content/product-updates/v4.49)

With the release of v4.49, Cognigy.AI now supports OAuth2 authentication for Send SMTP Email and Email Notific...

## [3 Ways Cognigy Reduces Cloud Carbon Footprint for Greener AI](/content/product-updates/3-ways-cognigy-reduces-cloud-carbon-footprint-for-greener-ai/index.html)

As enterprises increasingly embrace AI to innovate and transform customer values, machine learning models have...

## [End-to-End CX Visibility with Live Agent Dashboard in Cognigy.AI v4.48](/content/product-updates/v4.48)

With Cognigy.AI v4.48, we’re excited to introduce our brand-new Live Agent Dashboard that complements existing...

## [Scalable & Future-Proof CAI: Inside Cognigy.AI’s DevOps Architecture](/content/product-updates/scalable-future-proof-cai/index.html)

Conversational AI is a powerful tool for enterprises to automate routine tasks, provide round-the-clock suppor...

## [Added Speech Recognition Integration and More with Cognigy.AI v4.47](/content/product-updates/v4.47)

Following Nuance integration in the previous release, Cognigy.AI v4.47 has added Soniox as the latest STT prov...

## [Native Nuance Integration and More with Cognigy.AI v4.46](/content/product-updates/v4.46)

The latest release of Cognigy.AI once again introduces a host of notable improvements across the board. Withou...

## [Now On-Demand! Cognigy.AI Tech Update Q1 2023](/content/product-updates/cognigy-ai-tech-update-q1-2023/index.html)

At Cognigy, we live and breathe AI with new releases every two weeks to bring state-of-the-art Conversational ...

## [Introducing Generative AI Features in Open Beta with Cognigy.AI v4.45](/content/product-updates/v4.45)

With Cognigy.AI v4.45, we are thrilled to announce the open beta launch of our brand-new Generative AI feature...

## [Enriched Conversational Experiences and More with Cognigy.AI v4.44](/content/product-updates/v4.44)

From the new Output Type support and Call Transfer option to more flexible Live Agent role management and a ne...

## [Handle Ambiguity with Intent Mapping Priority in Cognigy.AI v4.43](/content/product-updates/v4.43)

The latest release of Cognigy.AI introduces the new Intent Mapping Priority feature to help you better manage ...