# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## [Your Ultimate Guide to Cloud Contact Center as a Service](/content/product-updates/cloud-contact-center-as-a-service/index.html)

There's nothing better than realizing new tech’s full potential, whether that’s at home or in business. (Perso...

## [Improved Data Management in Insights and More with Cognigy.AI v4.42](/content/product-updates/v4.42)

Cognigy.AI v4.42 features the addition of a new Data Expiration indicator in Cognigy Insights. It displays the...

## [Conversation Design 101: Tips, Templates, and Best Practices](/content/product-updates/conversation-design-101-tips-templates-best-practices/index.html)

Human dialogues are dynamic and sophisticated in nature. Customers might reply to a question with another ques...

## [Easier File Management in Live Agent and More with Cognigy.AI v4.41](/content/product-updates/v4.41)

‘Tis the season. From improved attachment handling to quicker and more fun bot building – we’re excited to bri...

## [Enhanced Step Explorer and More with Cognigy.AI v4.40](/content/product-updates/v4.40)

With Cognigy.AI v4.40, the Step Explorer in Cognigy Insights has been improved to support larger amounts of da...

## [Agile Development with Flow Replication and More in Cognigy.AI v4.39](/content/product-updates/v4.39)

The latest release of Cognigy.AI makes the process of repurposing your existing flows and resources faster and...

## [Avoid 10 Common Automation Mistakes When Using Conversational AI – Part II](/content/product-updates/avoid-10-common-automation-mistakes-when-using-conversational-ai-part-ii/index.html)

Summary: In part one, we looked at five of the ten most common automation mistakes organizations make when usi...

## [Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I](/content/product-updates/avoid-10-common-automation-mistakes-when-using-conversational-ai-part-i/index.html)

Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...

## [From Native Contact Center Integrations to Improved Queue Management with Cognigy.AI v4.38](/content/product-updates/v4.38)

The release of Cognigy.AI v4.38 introduces robust features that drastically ease contact center integration wh...

## [Improved Usability and More with Cognigy.AI v4.37](/content/product-updates/v4.37)

Cognigy.AI v4.37 delivers a number of usability enhancements across Virtual Agents, Live Agent and Insights.

## [13 Best Practices for Your Next Bot Building Project](/content/product-updates/bot-building-best-practices/index.html)

From conversation design and intent training to flow orchestration and administration, there are dozens of mov...

## [Data-Driven Resource Planning and More with Cognigy.AI v4.36](/content/product-updates/v4.36)

There is so much in store with the release of Cognigy.AI v4.36 that we can’t wait to share with you. Without f...

## [Improved System Monitoring and More with Cognigy.AI v4.35](/content/product-updates/v4.35)

With the release of Cognigy.AI v4.35, we are excited to announce some brand-new features alongside a host of p...

## [New UI Language Support and More with Cognigy.AI v4.34](/content/product-updates/v4.34)

The release of v4.34 adds French as the new supported language for the Cognigy.AI User Interface besides the f...