Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

Streamline Contact Center Integration using Agent Handover

The human agent handover is one of the key aspects of bot implementation into the business processes as it se...

Cognigy's Universal Language Understanding: A look into the AI black box

Multi-lingual ability in humans is a familiar trait. More than half the world population speaks at least two l...

New Live Chat Integration with Salesforce

There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...

Cognigy.AI v4.16: Flow Node Search, new Flow Nodes and MUCH more!

The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that eleva...

Watch our Cognigy.AI Q4 2021 Release Webinar

This webinar presents the latest enhancements of Cognigy.AI in Q4 2021. It covers new features and improvement...

Salesforce Service Cloud: Upload Files During a Live Chat

Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardles...

Expert Mode for Transcript Explorer & more with Cognigy.AI v4.15

Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights...

Crafting Engaging Experiences using WhatsApp’s Interactive Messages

Users expect their experiences with brands to be fast and frictionless where they can access clear information...

Cognigy.AI v4.14 adds new capabilities to Voice Gateway

The newest release of Cognigy.AI, v4.14, allows customers to activate asynchronous output handling in the Cogn...

Out now: Brand-new Cognigy Developer Documentation

A few days ago we launched our new product documentation which comes with a clean & modern layout and bund...

New Avaya CPaaS Endpoint & more with Cognigy.AI v4.13

The latest release of Cognigy.AI v4.13 comes with the new Avaya CPaaS Endpoint. It's a major overhaul of the o...

Cognigy.AI v4.12 adds Localization for Extensions

The newest release of Cognigy.AI, v4.12, comes with an option to add the Localization for Extensions. This all...

Cognigy Sessions: Deep Dive into Cognigy NLU

Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

Deploying a WhatsApp Chatbot within Minutes

One of the major elements of successful conversational AI projects is deploying the virtual agents to the righ...

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