# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## [Streamline Contact Center Integration using Agent Handover](/content/product-updates/handover-to-agent-node/index.html)

The human agent handover is one of the key aspects of bot implementation into the business processes as it se...

## [Cognigy's Universal Language Understanding: A look into the AI black box](/content/product-updates/cognigys-universal-language-understating-model/index.html)

Multi-lingual ability in humans is a familiar trait. More than half the world population speaks at least two l...

## [New Live Chat Integration with Salesforce](/content/product-updates/salesforce-service-cloud-handover-provider/index.html)

There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...

## [Cognigy.AI v4.16: Flow Node Search, new Flow Nodes and MUCH more!](/content/product-updates/v4.16)

The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that eleva...

## [Watch our Cognigy.AI Q4 2021 Release Webinar](/content/product-updates/release_webinar_q4-2021/index.html)

This webinar presents the latest enhancements of Cognigy.AI in Q4 2021. It covers new features and improvement...

## [Salesforce Service Cloud: Upload Files During a Live Chat](/content/product-updates/salesforce-service-cloud-file-upload/index.html)

Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardles...

## [Expert Mode for Transcript Explorer & more with Cognigy.AI v4.15](/content/product-updates/v4.15)

Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights...

## [Crafting Engaging Experiences using WhatsApp’s Interactive Messages](/content/product-updates/whatsapp-interactive-messages/index.html)

Users expect their experiences with brands to be fast and frictionless where they can access clear information...

## [Cognigy.AI v4.14 adds new capabilities to Voice Gateway](/content/product-updates/v4.14)

The newest release of Cognigy.AI, v4.14, allows customers to activate asynchronous output handling in the Cogn...

## [Out now: Brand-new Cognigy Developer Documentation](/content/product-updates/new-developer-documentation/index.html)

A few days ago we launched our new product documentation which comes with a clean & modern layout and bund...

## [New Avaya CPaaS Endpoint & more with Cognigy.AI v4.13](/content/product-updates/v4.13)

The latest release of Cognigy.AI v4.13 comes with the new Avaya CPaaS Endpoint. It's a major overhaul of the o...

## [Cognigy.AI v4.12 adds Localization for Extensions](/content/product-updates/v4.12)

The newest release of Cognigy.AI, v4.12, comes with an option to add the Localization for Extensions. This all...

## [Cognigy Sessions: Deep Dive into Cognigy NLU](/content/product-updates/cognigy-sessions-cognigy-nlu/index.html)

Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

## [Deploying a WhatsApp Chatbot within Minutes](/content/product-updates/whatsapp-chatbot-with-vonage/index.html)

One of the major elements of successful conversational AI projects is deploying the virtual agents to the righ...

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