Product Updates | NiCE Cognigy (2)
Product Updates
Your one-stop-shop for the latest NiCE Cognigy product news and best practices
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Introducing Cognigy MCP Server: Unlocking the Agent Ecosystem
AI Agents are evolving rapidly. What began as conversational assistants is quickly becoming a network of systems...
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Enhanced AI Agent Control, New Voice Integrations, and More with Cognigy.AI 2026.4
Cognigy.AI 2026.4 introduces improvements in AI Agent behavior control, speech-to-text support, and voice carrier integrations.
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Enhanced MCP Security, New Speech Service Integrations, and More with Cognigy.AI 2026.3
The 2026.3 release continues to give enterprise teams greater flexibility and control when building, securing,...
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Meet Simulator: AI Agent Evaluation for Real-World Confidence
AI Agents are no longer experimental. They are customer-facing, autonomous, and increasingly responsible for customer interactions.
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Expanded Prebuilt Agent Tools and More with Cognigy.AI 2026.1
The Cognigy.AI 2026.1 release introduces a new prebuilt Handover to Human Agent Tool and enhances Live Agent resources.
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Stronger Data Governance, Deeper NiCE CXone Integration, and More with Cognigy.AI 2025.25 Release
Cognigy.AI 2025.25 introduces targeted enhancements focused on privacy-aware data governance, native integrations...
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Now On-Demand: Cognigy.AI Tech Update - Q4 2025
Watch the Q4 Cognigy.AI Tech Update on demand - a fast-paced, demo-driven walkthrough of the latest platform changes.
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Native Storm (Content Guru) Integration and More with Cognigy.AI 2025.24 Release
Cognigy.AI 2025.24 release introduces a native Handover Provider for Content Guru’s storm® platform.
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Managing AI Hallucinations: The Power of Tools & Parameters
Summary: This article outlines practical strategies to mitigate hallucinations using tools, parameters, and strategies.
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Targeted Knowledge Retrieval and More with Cognigy.AI 2025.23 Release
Cognigy.AI 2025.23 introduces smarter knowledge access for AI Agents and greater Webchat customization.
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Real-Time Ops Insights and More with Cognigy.AI 2025.22 Release
Cognigy.AI 2025.22 features the release of AI Ops Center alongside a range of platform-wide enhancements.
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Meet AI Ops Center: Real-Time Observability & Control for AI Resilience at Scale
Summary: As enterprises scale AI-powered services, reliability has become critical for operations.
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Scalable Knowledge Integration and More with Cognigy.AI 2025.21 Release
The 2025.21 release enhances Knowledge AI with the introduction of Knowledge-based services.
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An Ultimate Guide to AI Agent Memory
Summary: Imagine interacting with an AI that not only answers questions but also retains important context.