# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

Product

## [Introducing Cognigy MCP Server: Unlocking the Agent Ecosystem](/content/product-updates/introducing-cognigy-mcp-server/index.html)
AI Agents are evolving rapidly. What began as conversational assistants is quickly becoming a network of systems...

Product

## [Enhanced AI Agent Control, New Voice Integrations, and More with Cognigy.AI 2026.4](/content/product-updates/2026.4)
Cognigy.AI 2026.4 introduces improvements in AI Agent behavior control, speech-to-text support, and voice carrier integrations.

Product

## [Enhanced MCP Security, New Speech Service Integrations, and More with Cognigy.AI 2026.3](/content/product-updates/2026.3)
The 2026.3 release continues to give enterprise teams greater flexibility and control when building, securing,...

Product

## [Meet Simulator: AI Agent Evaluation for Real-World Confidence](/content/product-updates/meet-simulator-ai-agent-evaluation/index.html)
AI Agents are no longer experimental. They are customer-facing, autonomous, and increasingly responsible for customer interactions.

Product

## [Expanded Prebuilt Agent Tools and More with Cognigy.AI 2026.1](/content/product-updates/2026.1)
The Cognigy.AI 2026.1 release introduces a new prebuilt Handover to Human Agent Tool and enhances Live Agent resources.

Product

## [Stronger Data Governance, Deeper NiCE CXone Integration, and More with Cognigy.AI 2025.25 Release](/content/product-updates/2025.25)
Cognigy.AI 2025.25 introduces targeted enhancements focused on privacy-aware data governance, native integrations...

Product

## [Now On-Demand: Cognigy.AI Tech Update - Q4 2025](/content/product-updates/cognigy-ai-tech-update-q4-2025/index.html)
Watch the Q4 Cognigy.AI Tech Update on demand - a fast-paced, demo-driven walkthrough of the latest platform changes.

Product

## [Native Storm (Content Guru) Integration and More with Cognigy.AI 2025.24 Release](/content/product-updates/2025.24)
Cognigy.AI 2025.24 release introduces a native Handover Provider for Content Guru’s storm® platform.

Product

## [Managing AI Hallucinations: The Power of Tools & Parameters](/content/product-updates/managing-ai-hallucinations-the-power-of-tools-parameters/index.html)
Summary: This article outlines practical strategies to mitigate hallucinations using tools, parameters, and strategies.

Product

## [Targeted Knowledge Retrieval and More with Cognigy.AI 2025.23 Release](/content/product-updates/2025.23)
Cognigy.AI 2025.23 introduces smarter knowledge access for AI Agents and greater Webchat customization.

Product

## [Real-Time Ops Insights and More with Cognigy.AI 2025.22 Release](/content/product-updates/2025.22)
Cognigy.AI 2025.22 features the release of AI Ops Center alongside a range of platform-wide enhancements.

Product

## [Meet AI Ops Center: Real-Time Observability & Control for AI Resilience at Scale](/content/product-updates/ai-ops-center/index.html)
Summary: As enterprises scale AI-powered services, reliability has become critical for operations.

Product

## [Scalable Knowledge Integration and More with Cognigy.AI 2025.21 Release](/content/product-updates/2025.21)
The 2025.21 release enhances Knowledge AI with the introduction of Knowledge-based services.

Product

## [An Ultimate Guide to AI Agent Memory](/content/product-updates/an-ultimate-guide-to-ai-agent-memory/index.html)
Summary: Imagine interacting with an AI that not only answers questions but also retains important context.