# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## [Enhanced AI Observability and Voice Media Control with Cognigy.AI 2025.20 Release](/content/product-updates/2025.20)
This release provides developers with deeper observability into LLM requests and AI Agent behavior, supporting...

## [Now On-Demand: Cognigy.AI Tech Update - Q3 2025](/content/product-updates/cognigy-ai-tech-update-q3-2025/index.html)
We’re back with another round of exciting product updates! Whether you’re building hands-on or driving enterprises...

## [Accelerated AI Agent Editor and More with Cognigy.AI 2025.19 Release](/content/product-updates/2025.19)
The latest Cognigy.AI release introduces a sleek new interface for managing AI Agent Jobs and Tools, significant...

## [Prompt Engineering for AI Agents: From Guesswork to Precision](/content/product-updates/prompt-engineering-for-ai-agents/index.html)
Summary: Good prompts aren’t about magic words. They’re about structured thinking and steering patterns in the...

## [Automated Webchat Deployment and More with Cognigy.AI 2025.18 Release](/content/product-updates/2025.18)
This release features a more efficient, reliable, and developer-friendly approach to integrating Webchat into ...

## [New EU-Hosted Speech Support and More with Cognigy.AI 2025.17 Release](/content/product-updates/2025.17)
Cognigy.AI 2025.17 delivers meaningful updates for voice and agentic experiences, including new options for sp...

## [Improved LLM Ops Visibility and More with Cognigy.AI 2025.16 Release](/content/product-updates/2025.16)
Cognigy.AI 2025.16 delivers targeted enhancements across LLM orchestration, Live Agent routing, Salesforce MIA...

## [Introducing the Cognigy Mastery Program: A New Standard in AI Agent Certification](/content/product-updates/cognigy-mastery-program/index.html)
Cognigy is proud to announce the launch of its fully upgraded Cognigy Academy, featuring the new Mastery Progr...

## [Enhanced Usability and More with Cognigy.AI 2025.15 Release](/content/product-updates/2025.15)
This release includes several enhancements to GenAI settings and Cognigy Webchat experiences.

## [Expedited Webchat Styling, LLM Latency Insights, and More with Cognigy.AI 2025.14 Release](/content/product-updates/2025.14)
The 2025.14 release of Cognigy.AI brings targeted improvements that streamline Webchat styling, enhance observ...

## [Tackling Hallucinations: A Path to Trustworthy AI](/content/product-updates/tackling-hallucinations-a-path-to-trustworthy-ai/index.html)
Artificial Intelligence has made remarkable strides in recent years, yet one of the most persistent challenges...

## [Advanced Prompt Engineering, Usability Enhancements, and More with Cognigy.AI 2025.13 Release](/content/product-updates/2025.13)
The latest release of Cognigy.AI introduces the new LLM Prompt and Load AI Agent Nodes for developers and ente...

## [Now On-Demand: Cognigy.AI Tech Update - Q2 2025](/content/product-updates/cognigy-ai-tech-update-q2-2025/index.html)
Join us for the latest Cognigy.AI Tech Update, your one-stop briefing on everything new, improved, and future-...

## [Accelerated Collaboration, Real-Time Insights, and More with Cognigy.AI 2025.12 Release](/content/product-updates/2025.12)
The 2025.12 release introduces two exciting new features: Collaborative Editing for AI Agent and Flow design t...