Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

Collaborative Editing: Unlock Team Synergy for AI Agent Co-Creation

Gone are the days of disjointed workflows and feedback loops lost through screenshots, video calls, and extern...

Introducing Business Dashboard: Real-Time Visibility into Global AI Impact

In customer service automation, speed and clarity are essential. Beyond retrospective data, service leaders ne...

Extended MCP Support and More with Cognigy.AI 2025.11 Release

The 2025.11 release continues our steady cadence of product enhancements, featuring upgraded MCP support and n...

Driving AI-Native Chat Experiences with Progressive Rendering

Generative AI is transforming how we think about user interaction in digital interfaces. As responses grow lon...

New Versioning Concept and More with Cognigy.AI 2025.10 Release

The latest release marks a major shift in how we communicate platform updates, introducing a new versioning fo...

Enhanced Contact Center Integrations and More with Cognigy.AI v4.100

The latest release introduces native Agent Copilot support for Salesforce MIAW and more resilient event handli...

Platform-Provided LLM, Mistral AI Integration, and More with Cognigy.AI v4.99

The latest release delivers substantial GenAI enhancements across the board, including out-of-the-box LLM avai...

Cognigy.AI Integrates the Model Context Protocol (MCP): Unlocking Open, Seamless AI Workflows

The latest Cognigy.AI update introduces support for the Model Context Protocol (MCP), unlocking next-level AI ...

Salesforce MIAW Native Integration and More with Cognigy.AI v4.98

Cognigy.AI v4.98 introduces native integration with Salesforce Messaging for In-App and Web (MIAW), enabling s...

Now On-Demand: Cognigy.AI Tech Update Q1 2025

Continuing the Nexus momentum, Cognigy’s product innovation is rolling on at full speed! Our product experts a...

Multi-Contact Center Handover, Universal LLM Connector, and More with Cognigy.AI v4.97

From organizational-level LLM management and advanced BYOLLM support to more enterprise flexibility in handove...

Improved Voice Settings for AI Agents and More with Cognigy.AI v4.96

The latest Cognigy.AI v4.96 release introduces new voice customization capabilities, allowing you to define an...

AI Agents Demystified: Definitions and Effective Patterns

Amid its significant traction, the term “AI Agent” remains somewhat fuzzy, with various interpretations across...

Expanded Job Market and More with Cognigy.AI v4.95

The latest release extends the Job Market offering with a new ready-made Health Insurance AI Agent, available ...