# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## [Collaborative Editing: Unlock Team Synergy for AI Agent Co-Creation](/content/product-updates/collaborative-editing/index.html)
Gone are the days of disjointed workflows and feedback loops lost through screenshots, video calls, and extern...

## [Introducing Business Dashboard: Real-Time Visibility into Global AI Impact](/content/product-updates/business-dashboard/index.html)
In customer service automation, speed and clarity are essential. Beyond retrospective data, service leaders ne...

## [Extended MCP Support and More with Cognigy.AI 2025.11 Release](/content/product-updates/2025.11)
The 2025.11 release continues our steady cadence of product enhancements, featuring upgraded MCP support and n...

## [Driving AI-Native Chat Experiences with Progressive Rendering](/content/product-updates/webchat-progressive-rendering/index.html)
Generative AI is transforming how we think about user interaction in digital interfaces. As responses grow lon...

## [New Versioning Concept and More with Cognigy.AI 2025.10 Release](/content/product-updates/2025.10)
The latest release marks a major shift in how we communicate platform updates, introducing a new versioning fo...

## [Enhanced Contact Center Integrations and More with Cognigy.AI v4.100](/content/product-updates/v4.100)
The latest release introduces native Agent Copilot support for Salesforce MIAW and more resilient event handli...

## [Platform-Provided LLM, Mistral AI Integration, and More with Cognigy.AI v4.99](/content/product-updates/v4.99)
The latest release delivers substantial GenAI enhancements across the board, including out-of-the-box LLM avai...

## [Cognigy.AI Integrates the Model Context Protocol (MCP): Unlocking Open, Seamless AI Workflows](/content/product-updates/model-context-protocol-mcp/index.html)
The latest Cognigy.AI update introduces support for the Model Context Protocol (MCP), unlocking next-level AI ...

## [Salesforce MIAW Native Integration and More with Cognigy.AI v4.98](/content/product-updates/v4.98)
Cognigy.AI v4.98 introduces native integration with Salesforce Messaging for In-App and Web (MIAW), enabling s...

## [Now On-Demand: Cognigy.AI Tech Update Q1 2025](/content/product-updates/cognigy-ai-tech-update-q1-2025/index.html)
Continuing the Nexus momentum, Cognigy’s product innovation is rolling on at full speed! Our product experts a...

## [Multi-Contact Center Handover, Universal LLM Connector, and More with Cognigy.AI v4.97](/content/product-updates/v4.97)
From organizational-level LLM management and advanced BYOLLM support to more enterprise flexibility in handove...

## [Improved Voice Settings for AI Agents and More with Cognigy.AI v4.96](/content/product-updates/v4.96)
The latest Cognigy.AI v4.96 release introduces new voice customization capabilities, allowing you to define an...

## [AI Agents Demystified: Definitions and Effective Patterns](/content/product-updates/ai-agents-definitions-effective-patterns/index.html)
Amid its significant traction, the term “AI Agent” remains somewhat fuzzy, with various interpretations across...

## [Expanded Job Market and More with Cognigy.AI v4.95](/content/product-updates/v4.95)
The latest release extends the Job Market offering with a new ready-made Health Insurance AI Agent, available ...