Product Updates | NiCE Cognigy (5)

Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

Cognigy.AI v4.94 introduces multiple product usability improvements across the board.

Mark your calendars for March 12–13, 2025. Cognigy’s Contact Center AI event Nexus is bigger and better than e...

With this release, you can now leverage Amazon Titan Embeddings LLM for Knowledge AI in just a few simple steps...

As companies increasingly adopt AI to enhance customer experiences, one critical question arises: How can you ...

Happy New Year! Cognigy.AI’s first release of 2025 delivers significant upgrades, exemplifying our LLM-agnosti...

How can businesses embrace the power of Agentic AI without compromising trust? This article delves into the ch...

Agentic AI introduces the latest breakthrough in artificial intelligence with a new generation of autonomous A...

The release of Cognigy.AI v4.91 marks a significant milestone with the public availability of Agentic AI. This...

AI is evolving rapidly, and staying ahead with the latest tools and features can feel like a challenge. That’s...

Cognigy.AI v4.90 introduces LLM Fallback to help you optimize service continuity when leveraging Generative AI...

Cognigy.AI v4.89 enhances the Admin Center by converging the Dashboard, Access Control, and Audit Events funct...

Cognigy.AI v4.88 introduced product usability enhancements across the board. Additionally, the Cognigy Help Ce...

Cognigy Agentic AI represents a paradigm shift in how enterprises can use AI for customer service automation. ...

The latest release of Cognigy.AI elevates customer interactions with real-time queue notifications in Live Age...