# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## [Enhanced Usability and More with Cognigy.AI v4.94](/content/product-updates/v4.94)

Cognigy.AI v4.94 introduces multiple product usability improvements across the board.

## [Join us at Nexus 2025 - The Contact Center AI Event](/content/product-updates/join-us-at-nexus-2025-the-contact-center-ai-event/index.html)

Mark your calendars for March 12–13, 2025. Cognigy’s Contact Center AI event Nexus is bigger and better than e...

## [Native Integration with Amazon Titan Embeddings and More with Cognigy.AI v4.93](/content/product-updates/v4.93)

With this release, you can now leverage Amazon Titan Embeddings LLM for Knowledge AI in just a few simple steps...

## [Quantifying AI Success: Introducing Cognigy Goals](/content/product-updates/introducing-goals-quantifying-ai-success/index.html)

As companies increasingly adopt AI to enhance customer experiences, one critical question arises: How can you ...

## [Native Google Gemini & Amazon Nova Support for Agentic AI and More with Cognigy.AI v4.92](/content/product-updates/v4.92)

Happy New Year! Cognigy.AI’s first release of 2025 delivers significant upgrades, exemplifying our LLM-agnosti...

## [Effective Tactics to Mitigate Risks in LLM-Driven AI Agents](/content/product-updates/risk-mitigation-llm-ai-agents/index.html)

How can businesses embrace the power of Agentic AI without compromising trust? This article delves into the ch...

## [Cognigy Agentic AI: 7 Standout Capabilities for CX Automation](/content/product-updates/agentic-ai-cx-automation/index.html)

Agentic AI introduces the latest breakthrough in artificial intelligence with a new generation of autonomous A...

## [Exciting Updates to Agentic AI and More with Cognigy.AI v4.91](/content/product-updates/v4.91)

The release of Cognigy.AI v4.91 marks a significant milestone with the public availability of Agentic AI. This...

## [Now On-Demand: Cognigy.AI Tech Update Q4 2024](/content/product-updates/cognigy-ai-tech-update-q4-2024/index.html)

AI is evolving rapidly, and staying ahead with the latest tools and features can feel like a challenge. That’s...

## [Seamless Operation with LLM Fallback and More in Cognigy.AI v4.90](/content/product-updates/v4.90)

Cognigy.AI v4.90 introduces LLM Fallback to help you optimize service continuity when leveraging Generative AI...

## [Upgraded Admin Center and More with Cognigy.AI v4.89](/content/product-updates/v4.89)

Cognigy.AI v4.89 enhances the Admin Center by converging the Dashboard, Access Control, and Audit Events funct...

## [Extended Help Center Resources, Usability Improvements, and More with Cognigy.AI v4.88](/content/product-updates/v4.88)

Cognigy.AI v4.88 introduced product usability enhancements across the board. Additionally, the Cognigy Help Ce...

## [Introducing Agentic AI: Autonomous, Goal-Driven AI Workforce for Enterprise Contact Centers](/content/product-updates/introducing-agentic-ai/index.html)

Cognigy Agentic AI represents a paradigm shift in how enterprises can use AI for customer service automation. ...

## [Real-Time Queue Updates in Live Agent and More with Cognigy.AI v4.87](/content/product-updates/v4.87)

The latest release of Cognigy.AI elevates customer interactions with real-time queue notifications in Live Age...