# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

Product

## [Webchat Accessibility: 5 Features and Best Practices for Ensuring WCAG](/content/product-updates/webchat-accessibility-wcag-best-practices/index.html)

In today’s digital world, accessibility is not just a requirement; it’s a standard that helps to ensure everyone...

Product

## [UX Enhancements and More with Cognigy.AI v4.86](/content/product-updates/v4.86)

Cognigy.AI v4.86 introduces multiple UX improvements to streamline project navigation and facilitate conversations...

Product

## [New Cognigy.AI Video Tutorials: Master AI Agent Development for Chat and Voice](/content/product-updates/video-tutorials-2024/index.html)

We’re excited to announce the release of a new two-part series of video tutorials, designed to help developers...

Product

## [Expanded Microsoft Multilingual AI Voices and More with Cognigy.AI v4.85](/content/product-updates/v4.85)

Cognigy.AI v4.85 features comprehensive support for Microsoft’s advanced multilingual voices, enabling cutting...

Product

## [Now On-Demand: Cognigy.AI Tech Update Q3 2024](/content/product-updates/cognigy-ai-tech-update-q3-2024/index.html)

The latest Cognigy.AI Tech Update has arrived! AI is evolving fast, and keeping up with the latest tools and features is crucial.

Product

## [Advanced Agent QA, Webchat Accessibility, and More with Cognigy.AI v4.84](/content/product-updates/v4.84)

The latest release of Cognigy.AI introduces significant improvements in Agent QA, Knowledge AI, and Webchat accessibility features.

Product

## [AI Agent Management: Why Proven Experience Matters](/content/product-updates/ai-agent-management/index.html)

Enterprises aiming to harness the power of AI need solutions that are not just innovative, but reliable and scalable.

Product

## [Source Tag Editability in Knowledge AI and More with Cognigy.AI v4.83](/content/product-updates/v4.83)

Cognigy.AI v4.83 introduces more flexibility in adding or deleting Source Tags in Knowledge AI and native integrations.

Product

## [Contact Center AI: 15 Essential Voice Features](/content/product-updates/contact-center-ai-voice-features/index.html)

Building a voice bot is fundamentally different from creating a chat-based counterpart. Factors such as speech clarity and user intent...

Product

## [Amazon Bedrock Native Integration and More with Cognigy.AI v4.82](/content/product-updates/v4.82)

Dive into Cognigy’s latest LLM orchestration enhancement with our native integration for Amazon Bedrock.

Product

## [6 Best Practices to Implement Real-Time Voice Translation](/content/product-updates/real-time-voice-translation/index.html)

Today's globalized world has blurred not only the physical borders but also the cultural and communication barriers.

Product

## [Enriched Webchat Metadata, SaaS Health Monitoring, and More with Cognigy.AI v4.81](/content/product-updates/v4.81)

Explore our latest release, featuring improved Webchat insights with metadata, enhanced Cognigy SaaS service monitoring, and more.

Product

## [Enhanced Collaboration, Silence Overlay, and More with Cognigy.AI v4.80](/content/product-updates/v4.80)

Cognigy.AI v4.80 reveals many exciting features including Flow image export for cross-team collaboration and Silence Overlay implementation.

Product

## [Advanced Knowledge AI Parser, Atmosphere Sounds, and More with Cognigy.AI v4.79](/content/product-updates/v4.79)

From advanced content extraction in Knowledge AI to optimizing VUX with contact center soundscapes, here is what’s new.