# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## [Web Connector in Knowledge AI, AI Copilot Salesforce Integration, and More with Cognigy.AI v4.68](/content/product-updates/v4.68)
From the ability to ingest web content in Knowledge AI to the new native Salesforce integration for AI Copilot...

## [Faster Agent Localization, Expanded Speech Model Support, and More with Cognigy.AI v4.67](/content/product-updates/v4.67)
From swift Locale migration to enhanced STT/TTS flexibility and streamlined voice design, here’s what awaits y...

## [LLM-Powered Digression Handling, Enhanced Call Tracing, and More with Cognigy.AI v4.66](/content/product-updates/v4.66)
Cognigy.AI v4.66 lets you combine the richness of Generative AI with the structured nature of Conversational A...

## [Now On-Demand: Cognigy.AI Tech Update Q4 2023](/content/product-updates/cognigy-ai-tech-update-q4-2023/index.html)
This quarter, Cognigy’s experts come together again to give you an exclusive roundup of our newest product upd...

## [Aleph Alpha Native Integration, Enhanced LLM Model Selection and More with Cognigy.AI v4.65](/content/product-updates/v4.65)
The latest release of Cognigy.AI features enhanced flexibility in LLM model selection alongside further improv...

## [Now On-Demand: AI Copilot Webinar and Cognigy Session](/content/product-updates/introducing-ai-copilot/index.html)
Imagine a world where contact center agents are supercharged from day one:

## [Context-Aware LLM Conversations, Deepgram STT Integration, and More with Cognigy.AI v4.64](/content/product-updates/v4.64)
Cognigy.AI v4.64 unveils the new native integration with Deepgram speech service and contextualized conversati...

## [Optimized Search Accuracy in Knowledge AI and More with Cognigy.AI v4.63](/content/product-updates/v4.63)
Cognigy.AI v4.63 features substantial upgrades across the board, including enhanced search experiences with So...

## [Call Tracing: Unlock New Dimensions in VUX Optimization](/content/product-updates/call-tracing/index.html)
In the burgeoning field of voice technology, optimizing Voice User Experience (VUX) is a sophisticated endeavo...

## [Voice Gateway Self-Service Portal, Context-Aware Search, and More with Cognigy.AI v4.62](/content/product-updates/v4.62)
Our latest release introduces seamless access to the Voice Gateway Self-Service Portal via Cognigy.AI authenti...

## [Unveiling Context Awareness in Cognigy Knowledge AI](/content/product-updates/context-awareness-knowledge-ai/index.html)
In the ever-evolving contact center landscape, staying ahead of the curve means constantly innovating and refi...

## [Native GPT-4 Support, Advanced Call Handling, and More with Cognigy.AI v4.61](/content/product-updates/v4.61)
Cognigy.AI v4.61 brings onboard native GPT-4 support, coupled with advanced features for error management in v...

## [Benchmarking NLU Engines: a Comparison of Market Leaders](/content/product-updates/benchmarking-nlu-engines-comparing-market-leaders/index.html)
What makes a top-tier Natural Language Understanding Engine? First and foremost, it’s the ability to accuratel...

## [Plug-and-Play Agent Assist Widgets, Intelligent Routing and More with Cognigy.AI v4.60](/content/product-updates/v4.60)
The release of Cognigy.AI v4.60 introduces exciting new features to our agent augmentation features. Also, we’...