Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

Introducing Knowledge AI with Cognigy.AI v4.59

With the release of v4.59, we’re thrilled to announce the availability of our latest product innovation, Cogni...

Now On-Demand: Cognigy.AI Tech Update Q3 2023

Cognigy.AI Tech Update is here! The world of AI is ever-evolving and with so many new tools and features avail...

Improved Call Recording and GPT Conversation Node in Cognigy.AI v4.58

Discover the latest upgrades to Cognigy.AI's voice and Generative AI functionalities.

8 Best Practices for Automated Testing in Conversational AI

Conversational AI interfaces, like chatbots and voice bots, are often the first point of contact in the custom...

Dynamic Agent Assist Workspace, Enhanced Live Agent Routing, and More in Cognigy.AI v4.57

The latest release introduces notable improvements in Cognigy Live Agent and Agent Assist.

Custom Speech Vendor Support, LLM-Generated Adaptive Cards and More with Cognigy.AI v4.56

With Cognigy.AI v4.56, you can now configure any custom speech vendor of your choice and leverage Generative A...

Maximizing Genesys Cloud Experience with Cognigy.AI: Essential Integration Guides

Conversational AI is turning the tide for traditional Interactive Voice Response (IVR) systems and how brands ...

Google PaLM 2 LLM Support, Improved Entity Extraction, and More with Cognigy.AI v4.55

From extended LLM integration and improved Live Agent Canned Responses to turnkey entity recognition using pat...

Smoother Multimodal CX, Live Agent System Monitoring, and More in Cognigy.AI v4.54

The latest release of Cognigy.AI introduces the ability to enable/disable speech input gathering on demand and...

Embrace Conversational AI: Revolutionize your Customer Access Strategy

As new technologies and communications channels emerge, organizations often quickly plug the gaps in customer ...

Harnessing Generative AI: Prompt Chaining & Multi-Model Orchestration

In the rapidly evolving landscape of artificial intelligence (AI), the rise of large language models (LLMs) ha...

Anthropic’s LLM Support, Improved Agent Productivity, and More with Cognigy.AI v4.53

From more flexible Generative AI model selection to enhanced agent efficiency through more streamlined workflo...

Better Together: Generative AI and Conversational AI

Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...

Powerful LLM Orchestration and More with Cognigy.AI v4.52

Large Language Models are poised to unlock new levels of service experiences that are flexible, personalized, ...

Subscribe to Cognigy.AI Tech Updates

Get your invitations to our quarterly Tech Update webinars — compact, demo-driven, and packed with everything that’s new in Cognigy.AI: updates, highlights, and releases.