# Out now: Cognigy Insights & Machine Translation

Authors name: [Sebastian Glock](/content/product-updates/author/sebastian-glock/index.html) August 30, 2021

---

We're excited to announce that our new components, Cognigy Insights and Inbuilt Machine Translation, are available to all our Cognigy customers on all deployments. In this blog post, we'll give you a high-level overview of the new capabilities and invite you to watch our product intro videos with a live demo of the new capabilities.

## Cognigy Insights

Cognigy Insights is a fully integrated Conversational AI Analytics Suite for highest demands. It enables enterprises to improve customer experiences and operational efficiency based on data-driven insights, generated from realtime interaction data.

What Cognigy Insights can do for you:

- **Enable data-driven decision making:** Get easy and intuitive access to conversational KPIs, and allow every stakeholder to monitor, report and optimize virtual agents as well as [contact center automation processes](/content/resources/contact-center-automation/index.html).
- **Optimize end-user experiences:** Use empirical evidence to spot friction in processes, incorporate user feedback and create better experiences, leading to more successful and enjoyable automated interactions.
- **Increase your ROI on Conversational AI:** Tap into reliable, comprehensive data that helps streamline bots and contact center operations for better effectiveness, leading to a higher degree of automation and an increased ROI.

Watch our product introduction video here to see our intuitive dashboards, the intuitive step explorer and many more features in action:

[Product Intro: Cognigy Insights - Fully integrated Conversational AI Analytics Suite](https://www.youtube.com/watch?v=hYB2iQ_dT5g)

## Inbuilt Machine Translation

We’ll also introduce Inbuilt Machine Translation, a powerful component that will make it easier and faster than ever to manage bots in multiple languages. What’s in for you?

- **Save costs for localization:** Machine translation is fast, reliable and costs only a fraction manual localization. 
- **Service more customers:** Every additional language helps reach new audiences and improve service quality for non-native speakers.
- **Streamline contact center operations:** Agent augmentation enables contact center managers to simplify their workforce management.

Watch our product introduction video below to get an overview of our translation options like auto-localization, language detection and bi-directional real-time translation.

[Product Intro: Inbuilt Machine Translation - Advanced multi-language capabilities for Cognigy.AI](https://www.youtube.com/watch?v=b0o9ce2U_9E)