Product Updates | NiCE Cognigy | Conversational AI

Join us at Nexus 2025 - The Contact Center AI Event

Mark your calendars for March 12–13, 2025. Cognigy’s Contact Center AI event Nexus is bigger and better than e...

Better Together: Generative AI and Conversational AI

Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...

Avoid 10 Common Automation Mistakes When Using Conversational AI – Part II

Summary: In part one, we looked at five of the ten most common automation mistakes organizations make when usi...

Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I

Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...