## [Join us at Nexus 2025 - The Contact Center AI Event](/content/product-updates/join-us-at-nexus-2025-the-contact-center-ai-event/index.html)

Mark your calendars for March 12–13, 2025. Cognigy’s Contact Center AI event Nexus is bigger and better than e...

## [Better Together: Generative AI and Conversational AI](/content/product-updates/better-together-generative-ai-and-conversational-ai/index.html)

Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...

## [Avoid 10 Common Automation Mistakes When Using Conversational AI – Part II](/content/product-updates/avoid-10-common-automation-mistakes-when-using-conversational-ai-part-ii/index.html)

Summary: In part one, we looked at five of the ten most common automation mistakes organizations make when usi...

## [Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I](/content/product-updates/avoid-10-common-automation-mistakes-when-using-conversational-ai-part-i/index.html)

Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...