# Cognigy.AI v4.1.3 Brings Question Escalations

Authors name: [Sebastian Glock](/content/product-updates/author/sebastian-glock/index.html) February 18, 2021

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Cognigy.AI v4.1.3 comes jam-packed with amazing new features to enable our users to build more natural conversations.

One such feature is the **ability to dynamically escalate during the collection of Slots via Question Nodes.** Users can now configure Question Nodes to take actions after a number of incorrect answers, including outputting help messages or executing more advanced Flow logic.

In addition, it is now possible to handle **unexpected, intent-triggered user escalations** (e.g. “help” or “I don’t know”) directly from within Question Nodes.

## That's new with version 4.1.3:

Combined with Intent Conditions, these features allow the creation of true context- and user-aware slot collection and intent mapping machine learning models to allow for even more natural conversations.

### Other features in the latest release:

- Improved the reliability of parallel intent training jobs  
- Improved the ability for white-labeling by exchanging the default messages for our endpoint- and API-services  
- Add full TLS/SSL support for Redis and the ability to use fully-managed service for Redis  
- Improve various selects (e.g. flow select, node select) and add an option to also provide IDs manually  
- Improved various file-select menus and only allow files of correct file-types  
- Improved Typescript typings in Code-node  
- Improved German translations in our user interface  
- Expose the real client IP in the Cognigy Input Object

To learn more about these and other new features, check out in the [Release Notes](https://docs.cognigy.com/docs/release-notes).

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