# Improved Transcript Explorer in Cognigy Insights & more with Cognigy.AI v4.28

Authors name: [Sebastian Glock](/content/product-updates/author/sebastian-glock/index.html) June 23, 2022

With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analysis if transcripts. This is enabled through a new column in Transcript Explorer which displays the Endpoint where an interaction occurred.

## Improvements for Cognigy.AI Virtual Agents

- Improved by making UX better for extension installation and upload
- Improved by refreshing Contact Profiles on each new input by default
- Improved by adding the organisationId to the url after logout so that multi-org users also can login again right away
- Improved by forwarding the say node settings including the forwardable flag to the Live Agent provider
- Improved by adding a query parameter to retrieve the proper threads without pagination in RingCentral Engage
- Improved by allowing attachments to be forwarded in "as-is" format for the webhook channel to be handled in output transformer
- Improved by making changes to meet accessibility standards
- Improved by providing a better UX for our Playbook Player in the Interaction Panel
- Improved by adding real-time translation for adaptive cards

## Improvements for Cognigy Live Agent

- Add the new supervisor dashboard under the "Reports" section, including information about agents' availability and conversation statuses.
- Add the new notification center that makes it quick to access the latest notifications.

To learn more about these and other new features, check our [Release Notes for Cognigy.AI](https://docs.cognigy.com/docs/release-notes) and [Cognigy Insights.](https://docs.cognigy.com/insights/release-notes/)