Added Speech Recognition Integration and More with Cognigy.AI v4.47

Authors name: Nhu Ho March 23, 2023

Following Nuance integration in the previous release, Cognigy.AI v4.47 has added Soniox as the latest STT provider natively supported in our platform. Soniox specializes in delivering speech recognition solutions with the highest accuracy at sub-200ms latency for a wide range of use cases, from contact centers and medical to live captioning and conversational intelligence.

Other Improvements for Cognigy.AI

Cognigy Virtual Agents

Added an Upload Progress Dialog to the Snapshot Uploading process
Added preventing unnecessary builds when the Yes/No logic settings are changed
Added detected Yes/No Intent name and score to the Expert mode in the Interaction panel
Added a disclaimer to the Yes/No Intent editor in Manage > Localization: Please enable Yes / No Intents in your Project / Flow Settings to use them
Added using the last conversation entries in the GPT Prompt Node. To do that, specify @cognigyRecentConversation or @cognigyRecentUserInputs in the Prompt field

Cognigy Live Agent

Improved conversation assignment by automatically assigning unassigned conversations to available agents and prioritizing agent availability for new conversations
Changed the duration of auto-resolve conversation from days to hours
Extended the OData service to access the same data that is available in Live Agent Reports

For further information, check out our complete Release Notes here.