Enriched Webchat Metadata, SaaS Health Monitoring, and More with Cognigy.AI v4.81

5 min read

Authors name: Nhu Ho July 30, 2024

Explore our latest release, featuring improved Webchat insights with metadata, enhanced Cognigy SaaS service monitoring, and much more!

Enrich Webchat Experience and Analytics with Metadata

This release introduces the option to collect additional Webchat metadata from the user’s browser to enrich and optimize future interactions. Stored in the Input object, this metadata includes browser language, geolocation, device type, and operating system, offering valuable insights for UX improvements.

Key benefits:

• Automatic Localization: Instantly recognize and switch to the user’s preferred language upon the first message. Leverage location and time zone data to offer personalized greetings that account for cultural nuances.
• UX Optimization: Understand the most used device types, browsers, and OS to optimize Webchat experiences and testing.
• Business Insights: Analyze the geographic distribution of conversational interactions for improved service targeting and market assessment.
• Enhanced Compliance: Use location data to ensure compliance with local regulatory requirements when handling user data.

SaaS Service Health Monitoring Platform

To maximize service transparency, we have introduced a public Cognigy SaaS Service Health platform that provides real-time and historical insights into Cognigy.AI SaaS environments. It allows you to:

• Stay informed of the status and daily performance metrics of every Cognigy product
• Get the latest information on scheduled maintenance and more
• Subscribe to real-time updates on the channel of your choice

This proactive communication aims to help you stay on top of system monitoring and maintain complete control over service continuity. Visit the page here.

Other Improvements

Cognigy.AI

• Added the Enable input sanitization option to disable HTML text input sanitization within the Endpoint Settings
• Removed the New badge from the Knowledge AI sidebar and Knowledge Stores page
• Added a tooltip with the full name for long Flow names in the Flow select field
• Fetched the trainer records from the secondary MongoDB replica, which can be disabled to read from the primary by setting the environment variable DISABLE_SECONDARY_MONGO_REPLICA_READ_TRAINER
• Made duplicate trainer record removal configurable with the DISABLE_DUPLICATE_TRAINER_RECORD_REMOVAL environment variable. This operation, which can be performance-intensive, can now be disabled on demand
• Removed the Cognigy.AI Journeys API
• Improved by preselecting the current flow in the Case Nodes of the Lookup Node
• Changed the styles of Cancel buttons in sidebars

Cognigy Voice Gateway

• Improved by supporting complex refer-to and referred-by URI
• Added new metrics to track the duration of Voice Gateway commands
• Added the Enable User No Input Timeout option in the Set Session Config Node to enable or disable the User No Input Timeout feature

Cognigy Webchat

• Updated Webchat v3 versions:
  • v3.0.0-beta.30.1
  • v3.0.0-beta.31
• Added the Enable text-to-speech option to the Chat Options settings section within the Webchat v3 Endpoint Settings

Cognigy Insights

• Improved by renaming Additional Filters panel to More Filters
• Improved by adding a new REST API endpoint /v2.0/error-messages which enables retrieval of error messages filtered by query parameters

For further information, check out our complete Release Notes here.