Source Tag Editability in Knowledge AI and More with Cognigy.AI v4.83

Authors name: Nhu Ho August 22, 2024

Cognigy.AI v4.83 introduces more flexibility in adding or deleting Source Tags in Knowledge AI and native integration with 11Labs' new Turbo v2.5 model.

Flexible Source Tag Management in Knowledge AI

In Cognigy Knowledge AI, Source Tags are a powerful tool to resolve the issue of overlapping information types and enhance search precision.

Taking the example of an automotive manufacturer, the Knowledge Store may contain user manuals for various car models. These manuals often share identical content types and structures. By applying Source Tags to identify specific car models, you can ensure that the AI Agent accurately retrieves information only from the right manual.

With this release, you now have the full ability to add or remove Source Tags from existing Knowledge Sources, providing greater control and efficiency over Knowledge AI management.

Native Integration with 11Labs Turbo v2.5

Turbo v2.5 is 11Labs’ latest high-performance low-latency speech synthesizer, offering a 3x speed boost for 31 non-English languages over its predecessor. It also introduces support for Vietnamese, Hungarian, and Norwegian languages while allegedly improving English TTS performance by 25%. With our expanded 11Labs native integration, connecting to Turbo is now faster and more seamless than ever.

Other Improvements

Cognigy.AI

Added a tooltip to the Knowledge Source file name
Removed the Messenger Platform (facebook-bot-messenger) module from Code Nodes

Cognigy Voice Gateway

Added the capability to remove extra spaces when a phone number is entered with spaces within settings in the Voice Gateway Self-Service Portal
Added the capability to remove extra spaces when updating the Calling Webhook or Call Status Webhook fields on the Applications page in the Voice Gateway Self-Service Portal

Cognigy Webchat

Removed the Beta tag for Webchat v3. Now, Webchat v3 is the official stable version and available in the new GitHub Cognigy/Webchat repository. Webchat v2 is deprecated and will be retired in February 2026. It will remain available in the old GitHub Cognigy/WebchatWidget repository. During this time, only important security updates will be provided for v2, with no further feature additions. Before support for Webchat v2 ends, migrate to Webchat v3.
Improved by displaying a Profile Image and Profile Name from the Live Agent's Profile Settings in the Webchat v3 widget. If you are already using a name and avatar from the Webchat Layout section, the Profile Settings in Live Agent will take precedence
Updated Demo Webchat with the latest release of Webchat v3

Cognigy Live Agent

Added the capability to filter conversations by Cognigy User ID
Improved the since and until parameters to support different date formats, with results now limited to a maximum of one year
Added pagination to the fetching of agents in certain parts of the Live Agent product, such as the list of agents, collaborators, and adding agents for teams and inboxes
Improved performance by modifying the Live Agent WebSocket event handling
Added the cognigy_session_id field to the Conversation OData collection

For further information, check out our complete Release Notes here.