Expanded Microsoft Multilingual AI Voices and More with Cognigy.AI v4.85

Authors name: Nhu Ho September 25, 2024

Cognigy.AI v4.85 features comprehensive support for Microsoft’s advanced multilingual voices, enabling cutting-edge TTS and realistic voice experiences.

One Voice, Seamless Communication Across Languages

Addressing the growing demand for diverse and localized customer interactions, Cognigy.AI v4.85 incorporates Microsoft’s newest multilingual voices . Launched in August this year, these voices:

Can speak over 50+ languages with up to 91 accent variants using SSML.
Exhibit a conversational style, conveying diverse emotions, from excitement to shyness, from seriousness to warmth, from empathy to friendliness.
Support interjections like laughter and filled pauses, enhancing the authenticity of voice conversations.

Whether you’re expanding into new markets or looking to provide personalized support to a global customer base, this enhancement facilitates the design and delivery of clear, natural, and culturally resonant communications tailored to your target audience.

Other Improvements

Cognigy.AI

Added the name of the Knowledge Source to the Edit Knowledge Source window
Removed the GPT Conversation and Send Text Nodes. Note that if you are still using them, the Nodes in the existing Flows will continue to work

Cognigy Webchat

Updated the Webchat v3 widget to v3.4.0
Updated Demo Webchat with the latest version of Webchat v3.4.0

Cognigy Live Agent

Added the option to sort unassigned conversations by displaying the oldest ones first
Extended the Live Agent OData endpoint limit using $skip and $top from 20 to 10,000 entries

For further information, check out our complete Release Notes here.