Extended Help Center Resources, Usability Improvements, and More with Cognigy.AI v4.88

Authors name: Nhu Ho November 5, 2024

Cognigy.AI v4.88 introduced product usability enhancements across the board. Additionally, the Cognigy Help Center just rolled out a range of new and updated articles designed to elevate your work with Knowledge AI, LLMs, and voice gateway functionality.

New Cognigy.AI How-to Guides and Best Practices

Designed for beginner and advanced users alike, these resources provide in-depth guidance on everything from getting started with Knowledge AI to mastering prompt engineering for optimal results. Here’s a look at what’s new:

Fresh Insights into Knowledge AI and LLMs

Getting Started with Knowledge AI - Dive into the fundamentals of Knowledge AI, including how to navigate Cognigy’s tools to build knowledge-driven conversational agents.
How to Build Your First Knowledge AI (KAI) Agent - A step-by-step guide on setting up your first Knowledge AI agent, ideal for users who are ready to put Knowledge AI into action.
Mastering Prompt Engineering: Top 5 Tips for ChatGPT and Generative AI - Learn expert techniques for fine-tuning prompts, helping you get the most out of your generative AI models.
Enhancing Your Knowledge Database - Discover best practices for structuring and enriching knowledge chunks, making your data more accessible and ensuring precise answer retrieval.

Expanded Topics Beyond Knowledge AI

No-Translation Markers - Clarify the function and setup of no-translation markers, ensuring precise information delivery across multilingual agents.
Difference Between Go To and Execute Node - Understand the nuances between two critical Cognigy tools for Flow orchestration, enabling more effective Agent design.
Voice Gateway Lexicons - Learn how to use lexicons to improve LLM pronunciation, optimize voice gateway interactions, and explore other practical use cases.

Updated and Enhanced Articles

Voice Language Recognition with Cognigy Voice Gateway or AudioCodes - Newly updated to include Voice Gateway workflows, this article now gives you complete instructions for building voice language recognition with either Cognigy or AudioCodes tools.

Other Improvements

Cognigy.AI

Moved the User Menu and the Help button to the bottom-left corner of the Project sidebar.
Added the Error Handling section to the Think Node to control how Think Node errors are managed within a Flow.
Added the ability to send attachments to Genesys Open Messaging when using Webchat v2 or v3 Endpoints. Note that captions are not supported.
Upgraded the mongodb dependency used by Mongo Nodes to v6. Now, MongoDB Nodes are compatible with MongoDB 3.6 or later versions.
Added the Handover Already in Progress status to the Handover Status in the Lookup Node. This status is applicable only to Genesys Cloud Open Messaging handover provider.

Cognigy Voice Gateway

Changed the type of the Transcription Webhook field from URL to CognigyScript to support dynamic values.
Added the capability to enable the Flow no Input Timeout feature within the AudioCodes Compatibility mode.
Improved tracing log on the Tracing tab in Recent Calls within the Voice Gateway Self-Service Portal:
Added the tts.label parameter to the tts-generation span.
- Added the stt.label parameter to the verb:gather span.
- Added the tts.label and stt.label parameters to the verb:config span.

Cognigy xApps

Added a general agent-friendly serialization of xApps JSON objects. This improvement helps human agents using Genesys Cloud Open Messaging, RingCentral Engage, and Chatwoot read xApps output in a simplified format instead of raw JSON. In the new format, the JSON syntax is replaced with nested bulleted lists, allowing agents who are unfamiliar with JSON notation to quickly understand the information.

Cognigy AI Copilot & Live Agent

Improved by removing the need to inject the AI Copilot SDK into a script tag. It is now injected automatically, allowing direct use of SDK.postback(payload). For more information, go to the Copilot: IFrame Tile and Copilot: HTML Tile Nodes.
Implemented name validations for inboxes, teams, and labels to ensure CSV safety. This improvement prevents the entry of Excel formulas that begin with the = character.
Improved by displaying an activity message when conversation assignment is performed by an automation rule.

For further information, check out our complete Release Notes here.