# Resources

Learn how to power up your contact center to exceed customer expectations and drive employee satisfaction with Cognigy.AI

## Guides

Learn more about the world of AI Agents, Conversational AI and Agentic AI by reading our detailed guides.

[**What are AI Agents?**](/content/ai-agents/index.html)

When it comes to scaling customer service, businesses are facing more challenges than ever before. Customer demand is higher, their needs are more complex, and they expect businesses to offer omnichannel service at a time that suits them.

[**What is Agentic AI?**](/content/agentic-ai/index.html)

The rapid development of Artificial Intelligence has enabled enterprise businesses to truly revolutionize customer service processes by introducing dedicated AI Agents that help engage with customers, solve problems, and save time and money.

[**What is Conversational AI?**](/content/conversational-ai/index.html)

Conversational AI gives enterprise organizations the ability to communicate autonomously with customers. Learn more about how it works with this guide from Cognigy.

[**What Is Contact Center Automation?**](/content/contact-center-automation/index.html)

Understand the real-world examples of contact center automation to improve customer experience with the power of AI.

## Showcases

Discover the power of Cognigy.AI for CX transformation with real-life examples and inspiring showcases.

- 24 February 2025  
  **Ultra-fast State-of-the-Art Voice AI for Customer Service**  
  Watch how an agentic AI Agent easily assists a utilities customer with contract inquiries, moves his service to a new home, and arranges a solar panel consultation in just minutes.

- 02 August 2024  
  **AI in Healthcare: Streamlining Insurance Updates**  
  The healthcare industry faces the dual challenge of providing high-quality care while managing the increasing service demand. AI can handle repetitive, administrative tasks abundant in the healthcare industry. Humans can focus on complex cases.

## Blog

Visit our [official blog](/content/blog/index.html) to keep up with the fast-changing world of Conversational AI and customer service automation.

[**Retail UX is Stuck. Multimodal AI is the Reset Button.**](/content/blog/retail-ux-is-stuck.-multimodal-ai-is-the-reset-button/index.html)  
E-commerce has barely changed in 25 years. It's not innovative. It's the status quo.

[**AI Standards Are Rewiring Ecommerce. Is your Store Agent Ready?**](/content/blog/ai-standards-are-rewiring-ecommerce/index.html)  
Agentic commerce is reshaping e-commerce in the same way e-commerce reshaped stores.

[**Generative AI in Customer Service: Everything You Need To Know**](/content/blog/generative-ai-customer-service/index.html)  
We are in the midst of an AI revolution, where businesses all over the world are adopting AI technologies.

[**AI in Customer Service: A Complete Guide**](/content/blog/customer-service-ai/index.html)  
Customer service has never been more challenging.

## Training & Certification

Become a Cognigy.AI & Conversational AI expert and learn how to build amazing virtual agents at lightning speed.

### Cognigy Academy

Learn everything you need to know about Conversational AI & Cognigy.AI and become a certified voice and chatbot expert. Sign up to one of our free courses or start a certification program.

[Visit Cognigy Academy](https://academy.cognigy.com/)

## Documentation

### Help Center & Support

The Cognigy.AI Help Center will guide you every step of the way to create your own Virtual Agents, with or without any prior bot-building experience.

### [Help Center Home](https://support.cognigy.com/hc/)
### [How to's & tutorials](https://support.cognigy.com/hc/en-us/articles/360016313299)
### [Support request](https://support.cognigy.com/hc/en-us/requests/new)

### Documentation & API

Dive deep into Cognigy.AI platform, keep up-to-date with our product releases, and explore how to integrate into your contact center tech stack.

### [Product Documentation](https://docs.cognigy.com/)
### [Release Notes](https://docs.cognigy.com/release-notes)
### [OpenAPI Documentation](https://api-trial.cognigy.ai/openapi)

### Developer Tools & Resources

Our collection of tools and open-source assets helps developers speed up their projects and scale Conversational AI initiatives across channels and use cases.

### [Cognigy Marketplace](/content/platform/cognigy-marketplace/index.html)
### [Cognigy on Github](https://github.com/Cognigy)
### [Webchat Widget](https://github.com/Cognigy/WebchatWidget)
### [Mobile SDK](https://support.cognigy.com/hc/en-us/articles/360016561799)

## Newsroom & Events

### Our Newsroom

Be first to know about the latest development around Cognigy.

### [SEE LATEST ANNOUNCEMENTS](/content/news/index.html)

### Upcoming Events

Meet the Cognigy Team on tour, at virtual or in person events, webinars, conferences or training sessions.

### [CHECK ALL EVENTS](/content/events/index.html)

## POWER UP Your Contact Center with Cognigy.AI

[Book a demo](/content/resources/index.html)