Empower Contact Center Agents with Multilingual Voices

As the world becomes more interconnected, the ability to communicate across languages is a critical component of customer service excellence. With labor shortages to contend with, especially when it comes to multilingual staff, AI is a powerful solution to bridge the language gap.

AI Agents can provide consistent, 24/7 customer support in virtually any language and are not constrained by geographic locations. But that’s not all. For complex issues that require human intervention, they can also empower service representatives to speak any customer language.

Translating a digital text-based conversation is straightforward with today’s technology. But how can you defeat the inherent latency in voice interactions? The answer lies in a perfect combination of realistic sound effects, advanced AI-powered agent assist, and best-in-class voice and translation technology.

This video showcases how to overcome language barriers with Cognigy's AI-driven technology. Witness a live demo where a customer call in Turkish is converted in real time into English text for the agent, and then back to Turkish in a natural voice for the customer.

Experience an AI-powered agent workspace that empowers service teams with valuable insights like caller details, interaction history, and guided next-best actions to deliver exceptional support.

Real-time Voice Translation with Cognigy Agent Copilot and Genesys Cloud CX - YouTube

Real-time Voice Translation with Cognigy Agent Copilot and Genesys Cloud CX

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Summary of Key Resources

This content emphasizes the importance of AI in enhancing multilingual support for contact center agents.