# Automating IT services with Cognigy.AI & ServiceNow

In the standard ITSM process the rate of handling issues (incidents and requests) is limited by the availability and workload of Human Agents at the Help Desk which **makes the service delivery experience labor-intensive and time-consuming.**

By building Cognigy.AI-powered Virtual Agents that integrate with ServiceNow, organizations can automate repetitive IT issues & requests across channels familiar to the users and ensure instant resolution to such repetitive tasks. This makes service delivery smarter and reduces operational costs. Altogether, **this** **makes it easy for employees and customers to resolve issues fast and in the most convenient way, with AI-powered conversational Virtual Agents.**

Watch the video below to see how the combination of ServiceNow and Cognigy.AI-powered Virtual Agents enables organizations to deliver a unique customer experience, balance request load, and create self-service across any channel through the new digital touchpoint.

## See our AI Agents in Action

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## AI Agents for your Business

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### Resources:

- [Ultra-fast State-of-the-Art Voice AI for Customer Service](/content/resources/showcases/ai-powered-customer-service-voice-utilities/index.html)
- [Maximize Agent Performance with AI Assistance](/content/resources/showcases/ai-assistance-genesys/index.html)
- [Power Up Phone Experiences with Conversational IVR](/content/resources/showcases/power-up-phone-with-conversational-ivr/index.html)

### Author: Sebastian Glock
Sebastian Glock is Director of Product Marketing at Cognigy where he acts as a mediator between technology & business. He has advised top-tier companies in Europe and North America in digital projects and is a seasoned speaker at international conferences and events.