# Cognigy.AI Showcases See Conversational AI in action and browse through a selection of Cognigy.AI videos and demos. Feb 24, 2025 7 min ## [Ultra-fast State-of-the-Art Voice AI for Customer Service](/content/resources/showcases/ai-powered-customer-service-voice-utilities/index.html) [Watch how an agentic AI Agent easily assists an utilities customer with contract inquiries, moves his service to a new home, and arranges a solar panel consultation in ju...](/content/resources/showcases/ai-powered-customer-service-voice-utilities/index.html) [Read more](/content/resources/showcases/ai-powered-customer-service-voice-utilities/index.html) Aug 2, 2024 5 min ## [AI in Healthcare: Streamlining Insurance Updates](/content/resources/showcases/ai-healthcare-insurance-updates/index.html) [The healthcare industry faces the dual challenge of providing high-quality care while managing the increasing service demand. AI can handle repetitive, administrative tas...](/content/resources/showcases/ai-healthcare-insurance-updates/index.html) [Read more](/content/resources/showcases/ai-healthcare-insurance-updates/index.html) ## AI Agents for your Business Talk to one of our experts and start your journey to customer service loved by everyone [See a Demo](/content/get-demo "See a Demo"/index.html) May 13, 2024 4 min ## [The Future of Retail: Meet Your Personal AI Shopping Assistant](/content/resources/showcases/ai-shopping-assistant/index.html) [Imagine the convenience of finding the perfect outfit for your special occasion without the hassle of endless browsing. Start with your favorite channel for inspiration a...](/content/resources/showcases/ai-shopping-assistant/index.html) [Read more](/content/resources/showcases/ai-shopping-assistant/index.html) May 13, 2024 5 min ## [Empower Contact Center Agents with Multilingual Voices](/content/resources/showcases/agent-assistance-multilingual-voices/index.html) [As the world becomes more interconnected, the ability to communicate across languages is a critical component of customer service excellence. With labor shortages to cont...](/content/resources/showcases/agent-assistance-multilingual-voices/index.html) [Read more](/content/resources/showcases/agent-assistance-multilingual-voices/index.html) Apr 19, 2024 3 min ## [Deliver Outbound Calls That Engage and Delight](/content/resources/showcases/outbound-calling/index.html) [Outbound calls have often been associated with negative connotations, but it doesn’t have to be that way. The difference between an inferior outbound service and an excep...](/content/resources/showcases/outbound-calling/index.html) [Read more](/content/resources/showcases/outbound-calling/index.html) Sep 29, 2023 4 min ## [Unlocking Answers: The AI Agent That Knows It All](/content/resources/showcases/knowledge-ai/index.html) [In an era where instant information is the norm, businesses must evolve to meet rising customer expectations. Be it product information, troubleshooting help, or service ...](/content/resources/showcases/knowledge-ai/index.html) [Read more](/content/resources/showcases/knowledge-ai/index.html) Dec 16, 2022 5 min ## [Clone a Voice for Unique Brand Experiences](/content/resources/showcases/unique-brand-experiences-based-on-custom-voice-models/index.html) [The sound of the human voice has a profound impact on our interactions. Our voices convey not just the words we speak, but also emotions and intonation, which can greatly...](/content/resources/showcases/unique-brand-experiences-based-on-custom-voice-models/index.html) [Read more](/content/resources/showcases/unique-brand-experiences-based-on-custom-voice-models/index.html) Dec 15, 2022 3 min ## [Maximize Agent Performance with AI Assistance](/content/resources/showcases/ai-assistance-genesys/index.html) [Whether working from home or on site, agents have to be ready for any problem that could come their way. But when there’s no shoulder to tap, AI has got their backs. Inte...](/content/resources/showcases/ai-assistance-genesys/index.html) [Read more](/content/resources/showcases/ai-assistance-genesys/index.html) Dec 10, 2022 3 min ## [Create Outstanding Customer Experiences on the Phone Line](/content/resources/showcases/customer-experiences-on-the-phone-line/index.html) [Customers are tired of long wait times and inconsistent customer service on the phone line. With AI-powered virtual assistants, you can handle a large volume of calls sim...](/content/resources/showcases/customer-experiences-on-the-phone-line/index.html) [Read more](/content/resources/showcases/customer-experiences-on-the-phone-line/index.html) Sep 9, 2022 4 min ## [Power Up Phone Experiences with Conversational IVR](/content/resources/showcases/power-up-phone-with-conversational-ivr/index.html) [IVR is one of the most consistently bad customer experiences and first thing people associate with contacting customer service. But it doesn’t have to be! When entering a...](/content/resources/showcases/power-up-phone-with-conversational-ivr/index.html) [Read more](/content/resources/showcases/power-up-phone-with-conversational-ivr/index.html) Feb 22, 2022 8 min ## [On the Phone with an AI: Using GPT-3 to power a Voice Bot](/content/resources/showcases/gpt3-conversational-phone-bot/index.html) ["Any sufficiently advanced technology is indistinguishable from magic". This is the third of Clark's laws, a list of three adages formulated by British science fiction wr...](/content/resources/showcases/gpt3-conversational-phone-bot/index.html) [Read more](/content/resources/showcases/gpt3-conversational-phone-bot/index.html) Feb 15, 2022 4 min ## [Elevating Phone Bots with AI-powered Voice Biometrics](/content/resources/showcases/voice-biometrics-phone-bot/index.html) [There is nothing more intuitive than having a natural conversation with a voicebot where users don't have to think about a list of alternatives to pick from or utter a sp...](/content/resources/showcases/voice-biometrics-phone-bot/index.html) [Read more](/content/resources/showcases/voice-biometrics-phone-bot/index.html) Feb 1, 2022 6 min ## [Embrace the future of work by bringing Cognigy.AI & UiPath together](/content/resources/showcases/cognigy-ai-and-uipath-powered-hr-bot/index.html) [As businesses grow in size and scope, it becomes quite cumbersome to have personalized engagements and execute multiple processes swiftly. As a result, employees are left...](/content/resources/showcases/cognigy-ai-and-uipath-powered-hr-bot/index.html) [Read more](/content/resources/showcases/cognigy-ai-and-uipath-powered-hr-bot/index.html) Nov 22, 2021 4 min ## [Deploy AI-powered Assistants to MS Teams Group Chat](/content/resources/showcases/ai-assisted-ms-teams-chat/index.html) [It’s often challenging and time-consuming for a user to search and sift through a pile of data for an answer. Dedicated chatbots can help by providing instant, conversati...](/content/resources/showcases/ai-assisted-ms-teams-chat/index.html) [Read more](/content/resources/showcases/ai-assisted-ms-teams-chat/index.html) Jul 22, 2021 4 min ## [Automating IT services with Cognigy.AI & ServiceNow](/content/resources/showcases/automating-it-services-with-cognigy-servicenow/index.html) [In the standard ITSM process the rate of handling issues (incidents and requests) is limited by the availability and workload of Human Agents at the Help Desk which makes...](/content/resources/showcases/automating-it-services-with-cognigy-servicenow/index.html) [Read more](/content/resources/showcases/automating-it-services-with-cognigy-servicenow/index.html) May 5, 2021 4 min ## [Automating HR Services & Support with Chatbots](/content/resources/showcases/automating-hr-services-support-with-chatbots/index.html) [Human Resources teams face the same challenges as all teams: do more with less, and scaling up and down. HR teams juggle a demanding role of supporting hundreds even thou...](/content/resources/showcases/automating-hr-services-support-with-chatbots/index.html) [Read more](/content/resources/showcases/automating-hr-services-support-with-chatbots/index.html) Apr 12, 2021 4 min ## [Sentiment Analysis: Three Powerful Use Cases for Customer Service Bots](/content/resources/showcases/sentiment-analysis-for-conversational-ai/index.html) [Human communication is more than an exchange of data. It includes the expression of feelings, well beyond simple semantics. This power to connect with others through emot...](/content/resources/showcases/sentiment-analysis-for-conversational-ai/index.html) [Read more](/content/resources/showcases/sentiment-analysis-for-conversational-ai/index.html) Mar 12, 2021 11 min ## [Voice-enabled Salesforce CRM with Conversational AI](/content/resources/showcases/voice-enabled-salesforce-crm-with-conversational-ai/index.html) [CRM is undoubtedly an indispensable tool for every sales professional. Finding the right piece of information exactly when it's needed is key to success.](/content/resources/showcases/voice-enabled-salesforce-crm-with-conversational-ai/index.html) [Read more](/content/resources/showcases/voice-enabled-salesforce-crm-with-conversational-ai/index.html) Feb 22, 2021 3 min ## [Self-Service Across Channels for Airlines](/content/resources/showcases/self-service-across-channels-airlines/index.html) [Picture yourself standing in line at the airport with your bag in one hand and your phone in the other. You need to get your flight status and you want it to be as simple...](/content/resources/showcases/self-service-across-channels-airlines/index.html) [Read more](/content/resources/showcases/self-service-across-channels-airlines/index.html) Jan 28, 2021 4 min ## [Customer Service Automation in logistics: Parcel tracking](/content/resources/showcases/customer-service-automation-in-logistics-parcel-tracking/index.html) [Contact Centers in the logistics industry are flooded with standard requests. "Where is my package?" ranks #1 among the top customer service inquiries. Even though it is ...](/content/resources/showcases/customer-service-automation-in-logistics-parcel-tracking/index.html) [Read more](/content/resources/showcases/customer-service-automation-in-logistics-parcel-tracking/index.html) Jan 14, 2021 6 min ## [Combining Voice Bot, RPA, OCR for Faster Customer Service](/content/resources/showcases/completing-a-home-loan-using-rpa-ocr-and-voice-bot/index.html) [RPA is an ideal technology to make the agent's life easier and significantly reduce average handle time. However, chatbots and voice bots optimize it even further for bot...](/content/resources/showcases/completing-a-home-loan-using-rpa-ocr-and-voice-bot/index.html) [Read more](/content/resources/showcases/completing-a-home-loan-using-rpa-ocr-and-voice-bot/index.html) Dec 15, 2020 3 min ## [Automating Customer Service \| Utilities & Energy \| Conversational AI](/content/resources/showcases/automating-customer-service-utilities-and-energy-conversational-ai/index.html) [Utilities receive two-thirds of payments via electronic channels, yet most still lack the capacity to efficiently communicate with their customers digitally. Due to COVID...](/content/resources/showcases/automating-customer-service-utilities-and-energy-conversational-ai/index.html) [Read more](/content/resources/showcases/automating-customer-service-utilities-and-energy-conversational-ai/index.html) Nov 16, 2020 4 min ## [Virtual agents in the hospitality industry: Webchat, Phone and WhatsApp](/content/resources/showcases/seamless-hotel-booking-using-webchat-phone-whatsapp/index.html) [Booking a hotel room online has become the norm in the hospitality industry. The same, however, cannot be said for services. In many cases, customers have to call, send a...](/content/resources/showcases/seamless-hotel-booking-using-webchat-phone-whatsapp/index.html) [Read more](/content/resources/showcases/seamless-hotel-booking-using-webchat-phone-whatsapp/index.html) Oct 30, 2020 5 min ## [Conversational Banking & Live Agent Handover](/content/resources/showcases/virtual-agent-for-banking/index.html) [Banks and financial services companies are one of earliest adopters of Conversational AI. They are making it quicker and easier for consumers to open accounts, transfer m...](/content/resources/showcases/virtual-agent-for-banking/index.html) [Read more](/content/resources/showcases/virtual-agent-for-banking/index.html) Oct 29, 2020 5 min ## [Conversational AI in E-Commerce](/content/resources/showcases/conversational-ai-in-e-commerce/index.html) [Businesses that use Conversational AI for e-commerce - for product selection and customer service - are providing experiences that convert a higher rate of new customers,...](/content/resources/showcases/conversational-ai-in-e-commerce/index.html) [Read more](/content/resources/showcases/conversational-ai-in-e-commerce/index.html) Oct 28, 2020 3 min ## [Reporting A Car Accident in WhatsApp](/content/resources/showcases/reporting-a-car-accident-in-whatsapp/index.html) [We've all been there: Minor car accident = major annoyance. Even with good insurance coverage, waiting on the phone line and dealing with the corresponding paperwork isn'...](/content/resources/showcases/reporting-a-car-accident-in-whatsapp/index.html) [Read more](/content/resources/showcases/reporting-a-car-accident-in-whatsapp/index.html) Oct 2, 2020 5 min ## [Government Services Bot \| Unemployment Claims](/content/resources/showcases/government-services-bot-unemployment/index.html) [When workers lose their jobs, they need help. One of the first places they turn to is their state unemployment agency to understand how they can get financial assistance ...](/content/resources/showcases/government-services-bot-unemployment/index.html) [Read more](/content/resources/showcases/government-services-bot-unemployment/index.html) Oct 2, 2020 7 min ## [Customer Service with Salesforce Live Agent handover](/content/resources/showcases/customer-service-with-salesforce-live-agent-handover/index.html) [“Everything that can be automated will be automated” - that statement that has proved true many times. Making backend systems easily accessible via Conversational AI is a...](/content/resources/showcases/customer-service-with-salesforce-live-agent-handover/index.html) [Read more](/content/resources/showcases/customer-service-with-salesforce-live-agent-handover/index.html) Oct 1, 2020 6 min ## [Multi-Lingual Virtual Agents \| Speaking your customer's language](/content/resources/showcases/multi-lingual-virtual-agents/index.html) [When developing virtual agents, our plans often center around channels and devices. Should our chatbot be available on our website, over SMS or embedded in an app? Should...](/content/resources/showcases/multi-lingual-virtual-agents/index.html) [Read more](/content/resources/showcases/multi-lingual-virtual-agents/index.html) Aug 15, 2020 4 min ## [Conversational commerce with Paypal integration](/content/resources/showcases/conversational-commerce-with-paypal-integration/index.html) [Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunate...](/content/resources/showcases/conversational-commerce-with-paypal-integration/index.html) [Read more](/content/resources/showcases/conversational-commerce-with-paypal-integration/index.html) Aug 15, 2020 3 min ## [Multi-factor authentication via Conversational UI](/content/resources/showcases/multi-factor-authentication-via-conversational-ui/index.html) [Whether customers fill out online forms, send emails or initiate chat conversations - many use cases require businesses to securely authenticate end users. When transacti...](/content/resources/showcases/multi-factor-authentication-via-conversational-ui/index.html) [Read more](/content/resources/showcases/multi-factor-authentication-via-conversational-ui/index.html) Aug 14, 2020 3 min ## [Some IoT fun with natural language & Droidspeak](/content/resources/showcases/some-iot-fun-with-natural-language-droidspeak/index.html) [At Cognigy, we love to see what our customers and partners build with Cognigy.AI. Every go-live is celebrated and seeing a brand new Virtual Agent out in production makes...](/content/resources/showcases/some-iot-fun-with-natural-language-droidspeak/index.html)