# Virtual agents in the hospitality industry: Webchat, Phone and WhatsApp

**Booking a hotel room online has become the norm in the hospitality industry.** The same, however, cannot be said for services. In many cases, customers have to call, send an email or fill out an online form in order to accomplish something as trivial as changing a booking date or ask for information on the checkout time.

**Conversational AI enables powerful and convenient self-service** across the entire customer journey. Smart virtual agents can assist with booking, rescheduling, or information gathering 24/7, on the customers' channels of choice.

Watch the video below to see conversational AI in action. **Webchat, voice line, SMS and WhatsApp, all powered by one platform: Cognigy.AI**

Seamless hotel booking using webchat, phone and WhatsApp - YouTube

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[Seamless hotel booking using webchat, phone and WhatsApp](https://www.youtube.com/watch?v=EENdIBWZHnY)

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