Leading the future of AI-first CX Meet our Leadership Team

Our Senior Leadership Team is made up of entrepreneurs and industry experts, bringing together a vast range of skills and experience. Together, they set the direction for NiCE Cognigy in line with our shared values, and inspire and motivate our colleagues.

Find out more about them below:

Philipp Heltewig

Chief AI Officer at NiCE & GM, NiCE Cognigy Co-founder of Cognigy

Philipp Heltewig is the Chief AI Officer at NiCE and General Manager of NiCE Cognigy, a global leader in agentic AI for customer experience.

A German-Australian entrepreneur, Philipp holds degrees from universities in Germany, Australia, and the US. Previously, Philipp held key positions at SAP and Sitecore, where he established Sitecore’s operations in Australia and New Zealand and led Sitecore’s global sales teams.

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Sascha Poggemann

COO, NiCE Cognigy Co-founder of Cognigy

Sascha is an expert and leading voice in the Human + AI movement, focusing on seamless human-machine interaction in enterprise applications. After achieving his MSc Information Technology, prior to co-founding Cognigy, he held senior positions including Head of Technical Development at iExergy.

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Benjamin Mayr

Vice President, Head of Architecture, NiCE Cognigy Co-founder Cognigy

Benjamin has extensive expertise in designing and building highly scalable software systems that run on Kubernetes. His knowledge of containerized software systems is one of the driving factors behind the success of NiCE Cognigy and its products. He holds a BSc in Software Engineering and was an early adopter of containerized software solutions before this became an industry standard.

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Ofir Cohen

Head of Solutions, NiCE Cognigy, CX

Ofir Cohen is a seasoned professional with extensive experience in customer service automation and business strategy. Currently serving as Vice President and Head of Solutions at NICE, he has held various leadership roles since April 2015.

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Philip Dipner

CFO, NiCE Cognigy

From a professional perspective, Philip is a digital native with over twenty years of experience in the digital industry at Bertelsmann Multimedia, comdirect, and AOL. After that, he switched to strategy consulting focusing on digital transformation and M&A.

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Hardy Myers

SVP Business Development & Strategy, NiCE Cognigy

With over two decades of experience in the contact center and unified communications space, Hardy’s past leadership roles include serving as CEO and CFO.

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Thijs Waanders

Vice President of AI Transformation, NiCE Cognigy

Thijs leads a global team at NiCE Cognigy aimed at helping enterprises realize the full potential of AI in customer experience.

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