AI-first CX, made real.

Deliver fast, personalized, and exceptional service your customers demand and deserve.

Leading brands trust NiCE Cognigy to scale CX AI

Phone & Voice

With NiCE Cognigy Voice AI Agents, deliver empathetic and effortless phone conversations that scale.

Chat & Messaging

Make it easy for customers to get effective and personal support – anytime, on all digital and messaging channels.

Agent Copilot

Equip service agents with essential tools and knowledge to swiftly and confidently manage customer queries across channels.

Building and managing the Agentic AI Workforce of the future. Today.

Real product, Real customers Real results

16M+ automated conversations per year for rebookings, refunds & more

16+ AI Agents live

16M+ automated conversations per year

Real-time AI translation

25+ AI Agents for customer care and in-car Voice Assistance

98% of customers love the service

Increased loyalty for dealerships

95% acceptance rate for AI-booked appointments

Serving 24k customers in customer service on chat and voice channels

30K Calls Saved Annually

Powered by GenAI & Knowledge AI

AI Agent for Sales and Energy Consulting

Driven by Performance

1Bn+ Annual interactions

99% Routing Accuracy

70% AHT Reduction

Deploy AI Agents that understand, decide & resolve

Enterprise Ready Generative AI

Turbocharge your contact center with secure LLM integration.

Personalized CX

Create meaningful connections and foster customer loyalty through tailored experiences.

Advanced Language Understanding

Boost contact center NLU with LLMs for human-like intent and entity recognition.

Turbocharged Conversation Design

Automate conversation design workflows and accelerate time-to-value of your AI Agents.

Give your agents superpowers with AI Copilot

Unlock Agent Productivity

Empower your workforce with real-time AI coaching and automated wrap-ups.

Effortless Resource Access

Provide agents with instant access to critical support knowledge and resources.

Global Language Support

Equip service teams to assist customers in any language leveraging real-time translation.

Enhanced CX

Deliver swift and precise responses – without customers ever having to repeat themselves.

Scale up your enterprise contact center with an omni-channel AI workforce

Outpace Competitors

Respond to changing business and customer needs with the most cutting-edge AI on the market.

Flexibility and Scale

Easily create and deploy AI Agents to support your customers and agents with various use cases.

Fast Time to Value

Automate tasks, reduce response and call handling times for increased value and cost savings.

Named a Leader in the Forrester Wave™ 2026

Conversational AI Platforms for Customer Service

Ranked highest in the Strategy category. Above-average customer feedback among evaluated vendors.

Analyst recognition & Awards

Start shaping the future of customer service today

Discover how NiCE Cognigy can help you create AI Agents for Your Business