# AI Agents for the Automotive Industry Transform customer interactions with Agentic AI Agents for automotive customer service. From scheduling maintenance to answering inquiries, Conversational AI Agents provide fast, personalized support across channels. ## Case Study: Toyota ## 25+ AI Agents on chat & voice ## 95% of customers book with AI Agents ## 98% customer satisfaction ## Who's Using NiCE Cognigy Under the Hood? -1.png?width=110&height=37&name=Flix_Logo%20(002)-1.png) ## Don't Start from Scratch. Start with NiCE Cognigy. Accelerate your time to value with Agentic AI Agents designed for automotive enterprises. #### Preloaded with Industry Data AI Agents are pre-trained on the service processes you need, to speed up design and deployment. #### Pretrained on Automotive Terms Prebuilt lexicons with common terms, phrases, and services such as insurance issues, mechanical trouble, car parts, service, and more. #### Automated Common Processes Automate common service processes like appointment scheduling, ordering parts, insurance issues, rentals, and more. ## Turnkey Solutions for Automotive Intelligent AI Agents support your customers and agents. #### ID&V #### Qualify Calls #### Schedule Maintenance #### In-vehicle integration #### Intelligent Routing #### Compare Models #### Order Parts #### Roadside Assistance #### Warning & Error Lights Support #### And more... ## Exceed customer expectations NiCE Cognigy’s AI Agents not only possess foundational service skills and emotional intelligence but acquire business knowledge swiftly to offer fast, effective, and empathetic support that will astound your customers. ## Drive Better CX with Multimodal Service Enable customers to use any channel or combination of channels within a single uninterrupted experience. Customers will enjoy conversational experiences that are so natural and frictionless, they'll be resolved faster than they can say "agent please." ## Sustainably Lower Operational Costs What will you do with an unlimited AI workforce? With AI Agents and Agent Copilot, you can drive sustainable long-term cost reduction either through partially or fully automating processes. That means a lower AHT, increased containment rates while Agent Assist reduces your agent error rate, after-call work, and training time. .png?width=500&height=272&name=Agentic%20AI%20Graphics%20(1).png) ## Next-Gen Customer Support via IoT Most drivers find making a maintenance appointment as enjoyable as dealing with a surprise warning light. However, with Toyota, you can leave all that to your car. Together with NiCE Cognigy, Toyota has tackled both the increasing burden on customer service teams as well as maintenance issues created by customers ignoring vehicle warning lights. Their proactive 'E-Care' AI Agent not only alerts and reminds car owners about maintenance issues, it can automatically book an appointment at your local dealer and provide all the vehicle and error information in advance. ## Learn about Toyota's smart cars, with AI Agents on board ## From Zero to Excellent CX Cognigy's AI workforce comes with the best-suited persona, skills, and qualities for your contact center. #### Human-Like Conversations Fully understands customer intents, context, and sentiment to provide contextual, personalized service, enhanced by Large Language Models (LLMs). #### Enterprise knowledge Pretrained in your support knowledge, industry know-how, and enterprise systems for superior query resolution. #### 24/7 omnichannel availability On-call round the clock to offer support when it matters the most - on any voice or digital channel. ## Loved by Customers Hear what they have to say ### Reviews - **5.0** Reviewer Function: Customer Service and Support Company Size: 500M - 1B USD Industry: Energy and Utilities Feedback: "The product is easy to use, offers a lot of prebuilt integrations and is therefore a great product for enterprise usage, especially in a multi-brand environment. The support acts fast and feature requests are always welcome and treated fast." - **5.0** Reviewer Function: Data and Analytics Company Size: 1B - 3B USD Industry: Transportation Feedback: "The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan." - **5.0** Reviewer Function: Research and Development Company Size: 30B + USD Industry: Transportation Feedback: "The use of Cognigy AI has allowed us to build several bots, use cases, and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors." - **5.0** Reviewer Function: Software Development Company Size: <50M USD Industry: Healthcare and Biotech Industry Feedback: "Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature-rich, but also robust - not a common combination in this space." - **5.0** Reviewer Function: Product Management Company Size: 1B - 3B USD Industry: Telecommunication Feedback: "Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents." - **5.0** Reviewer Function: Data and Analytics Company Size: 30B + USD Industry: Retail Feedback: "Cognigy.AI is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time." ## Frequently Asked Questions ### What is an AI Agent? AI Agents are human-like virtual agents based on [Conversational AI](/content/conversational-ai/index.html) and Generative AI designed to automate and improve customer service interactions across chat and voice channels. They deliver instant, personalized support in over 100 languages and integrate seamlessly with enterprise systems. They are equipped with industry-specific skills, emotional intelligence, and the ability to understand and use a company’s service knowledge and processes. Additionally, AI Agents work alongside human agents, providing real-time assistance, knowledge lookups, next best actions, sentiment analysis, and more. ### How can AI be used in the automotive industry? AI enhances customer service in the automotive industry by automating processes like scheduling maintenance, answering product inquiries, and assisting with financing options. Virtual agents provide instant support for vehicle troubleshooting and navigation of connected car features. AI also powers personalized marketing campaigns, recommending cars or services based on customer preferences and data analysis. In contact centers, AI can efficiently manage high call volumes, ensuring faster resolution and better customer experiences. ### What is the difference between a chatbot and conversational AI? A chatbot is a basic rule-based tool designed to provide pre-set responses to user inputs, often limited in scope and functionality. Conversational AI, however, uses advanced technologies like natural language processing (NLP) and Generative AI to understand context, provide nuanced responses, and engage in dynamic, human-like conversations. Agentic AI like Cognigy is more versatile, capable of handling complex interactions and integrating with enterprise systems for personalized support. ## Shape the future of customer service, today.