AI Agents for Banking & Finance | NiCE Cognigy
AI Agents for Banking & Finance
Provide 24/7 assistance, and enhance financial transactions with efficiency, accuracy, and personalization with Agentic AI for financial services.
[SEE A DEMO](/content/cs/c/?cta_guid=68ab807f-430c-4698-91dd-d30c73cdb50f&signature=AAH58kG9_HMhG_sT2SUhFv0VHaBAY_sZ5Q&portal_id=2761836&pageId=118853253723&placement_guid=2b0db1db-0059-4681-8525-a9164d442fcc&click=295c874c-7a2d-4d98-9d1f-62d74f29a299&redirect_url=APefjpHyr0SeY3hWKvWlUgTI5lhIWXNrlx_F0_nPcIIWzWKxQ70uh77aiLhAMsEneDAxpPbBCV_xisADpEe2-kO0IpGhg1lAXv_BjLZj2w-nbKEZW79_FX9ue1fXzsA0BVrqleF5xQV4&hsutk=&canon=https%3A%2F%2Fwww.cognigy.com%2Fsolutions%2Fbanking-finance&ts=1784306922692 "SEE A DEMO"/index.html)
99.5%
faster response time
+37%
increased net promoter score (NPS)
68%
lower AHT
>3 min.
savings in After Call Work
Who's Enjoying the CX Dividends of AI?
Turnkey Solutions for Banking
Agentic AI Agents help both customers and customer service representatives.
KYC Identification & Verification
Product Recommendations
Address Changes
Account Questions
Make Payments
Report Lost Card
Open/Close Account
Loan Application
Find nearest ATM
Instant Service
AI agents for banking provide instant, personalized service using customer data and conversation context to deliver real-time, contextual recommendations and solutions. They support any voice or digital channel and are available 24/7.
Lower Operational Costs up to 29%
Research shows financial services firms using AI reduce costs by 29% while improving CSAT by 41%.
AI Agents automate repetitive tasks, assist agents in real-time, boost containment rates, shorten handling times, improve FCR, and reduce training and turnover.
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Secure & Compliant Out of the Box
Security and compliance are not optional and NiCE Cognigy's AI Agents are designed to both protect you and your customers.
They comply with GDPR, SOC2 Type II, ISO 27001, ISO9001, PCI DSS, BSI C5 Type II and more.
Learn More in our Trust Center
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AI Agents for Financial Services
Where AI Meets ROI
81% of Financial Services companies use AI in customer interactions, the highest of any industry, and 72% have already seen a ROI.
Find how why AI Agents outperform traditional bots, safely leverage Gen AI in regulated environments and deliver proven results across banking, lending, and insurance.
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Customers Cash in on Better CX with 15% Lower AHT
Humm Group
Humm Group, a financial services provider operating across the globe, faced challenges in maintaining high-quality customer experiences without overburdening their contact center team as demand for their services exploded.
To address this, they collaborated with Datacom and Cognigy to develop a Virtual Assistant that provides 24/7 customer support.
Understanding over 94% of customer intents, it handles tasks such as opening or closing accounts and explaining fees and charges. This has dramatically improved their resolution rate, decreased handling time and improved both the customer and agent experience.
Loved by Customers
Hear what they have to say
5.0
Reviewer Function:
Customer Service and Support
Company Size:
500M - 1B USD
Industry:
Energy and Utilities
Bring Your Conversational AI Strategy To The Next Level With Less Code
We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers a lot of prebuilt integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast.
5.0
Reviewer Function:
Data and Analytics
Company Size:
1B - 3B USD
Industry:
Transportation
Most Flexible Conversation AI Platform
"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."
5.0
Reviewer Function:
Research and Development
Company Size:
30B + USD
Industry:
Transportation
Excellent Choice for Complex Conversational AI at Scale
"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...
5.0
Reviewer Function:
Software Development
Company Size:
<50M USD
Industry:
Healthcare and Biotech Industry
Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.
"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...
5.0
Reviewer Function:
Product Management
Company Size:
1B - 3B USD
Industry:
Telecommunication
Best Conversational AI Platform!
"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."
5.0
Reviewer Function:
Data and Analytics
Company Size:
30B + USD
Industry:
Retail
The Highly Interactive and Profitable Customer Interaction System
"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time."