Unleash the Full Potential of your 8x8 Contact Center with Cognigy.AI | NiCE Cognigy
AI Agents for your 8x8 Contact Center
NiCE Cognigy for 8x8 brings powerful, enterprise-ready AI Agents to your contact center, automating self-service and enhancing live support across all channels.
+37%
NPS increase
70%
AHT reduction
99.7%
intent recognition
50%
lower attrition
Deliver Effortless Service with NiCE Cognigy & 8x8
Cognigy.AI for 8x8 elevates enterprise contact centers with scalable, AI-powered automation. Deliver seamless experiences at speed while empowering agents to perform at their best.
Industry Specific Agents
Pre-trained Agentic Al Agents with
industry-specific skills and common
service processes.
LLM Orchestration
Orchestrate multiple AI vendors and models and optimize for your own latency, cost and accuracy needs. No vendor or model lock-in.
Agent Copilot
Proactive, real-time assistance for every agent on every channel for a higher FCR and lower attrition.
Knowledge AI
Al-powered knowledge
delivers accurate,
contextual and personalized
answers to customers the first time.
Everything You Need for Customers, Agents, and Supervisors
Every Channel at Your Fingertips
Meet rising expectations with live service across voice, messaging and digital channels, seamlessly switching between them in one interaction and leaving the rats' nest of point solutions behind.
Agent Assistance for Voice & Chat
Agentic Al delivers real-time, proactive support across channels-offering next best actions, knowledge prompts, sentiment insights, and automated wrap-ups to cut costs and hit your SLA.
Real-Time CX and Business Insights
Get real-time insights into sentiment trends, agent performance, and customer behavior on all of your channels, to optimize every interaction.
The Benefits of Agentic AI for 8x8
Faster Time to Value
Go from vision to value fast with an intuitive interface for business users and CX professionals.
Get a Head Start on ROI
Deploy in weeks to just a few months, helping customers and agents faster, lowering TCO.
Built for Enterprise Contact Centers
All of the channel and CX integrations you want with the certifications and compliance you need.
AI Your Way
Composable and agnostic so you can use the best technology to support your strategy without limitations.
Loved by Customers
Hear what they have to say
5.0
Reviewer Function:
Customer Service and Support
Company Size:
500M - 1B USD
Industry:
Energy and Utilities
Bring Your Conversational AI Strategy To The Next Level With Less Code
We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers a lot of prebuilt integrations and is therefore a great product for enterprise usage, especially in a multi-brand environment. The support acts fast and feature requests are always welcome and treated fast.
5.0
Reviewer Function:
Data and Analytics
Company Size:
1B - 3B USD
Industry:
Transportation
Most Flexible Conversation AI Platform
"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."
5.0
Reviewer Function:
Research and Development
Company Size:
30B + USD
Industry:
Transportation
Excellent Choice for Complex Conversational AI at Scale
"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors."
5.0
Reviewer Function:
Software Development
Company Size:
<50M USD
Industry:
Healthcare and Biotech Industry
Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.
"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature-rich, but also robust - not a common combination in this space."
5.0
Reviewer Function:
Product Management
Company Size:
1B - 3B USD
Industry:
Telecommunication
Best Conversational AI Platform!
"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."
5.0
Reviewer Function:
Data and Analytics
Company Size:
30B + USD
Industry:
Retail
The Highly Interactive and Profitable Customer Interaction System
"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time."
5.0
Reviewer Function:
Customer Service and Support
Company Size:
500M - 1B USD
Industry:
Energy and Utilities
Bring Your Conversational AI Strategy To The Next Level With Less Code
5.0
Reviewer Function:
Data and Analytics
Company Size:
1B - 3B USD
Industry:
Transportation
Most Flexible Conversation AI Platform