AI Agents by NiCE Cognigy for Avaya Infinity Contact Centers
Shape the Future of Customer Experience
Agentic AI for your Avaya Contact Center
Harness the untapped power of your contact center with Avaya Infinity and NiCE Cognigy's AI Agent Platform.
50%
lower attrition
3 min.
ACW reduction per call
70%
lower AHT
37%
NPS increase
Design & Deliver Better Customer Interactions in Avaya
Our integrated solution gives you the flexibility to deploy the voice and AI technologies of your choice, allowing full control over how you build and scale your Avaya-powered contact center.
Industry Specific Agents
Pre-trained Agentic Al Agents with industry-specific skills and common service processes.
LLM Orchestration
Orchestrate AI vendors and models like Amazon Bedrock, OpenAl, Anthropic, Google, BYO and more...
Agent Copilot
Proactive, real-time assistance for every agent on every channel for a higher FCR and lower attrition.
Knowledge AI
Al-powered knowledge delivers accurate, contextual and personalized answers to customers the first time.
Enterprise Ready Agentic AI for Avaya Infinity
Rich Media Support
NiCE Cognigy fully supports multimedia in messaging channels such as galleries, audio messages, file attachments and more.
Agent Assistance for Voice & Chat
Proactive support for every agent on every voice and text interaction for consistent, accurate service.
Transcripts for Every Interaction
Understand every customer interaction with your virtual and human agents including handovers so agents receive full transcripts or call summaries.
See Cognigy.AI & Avaya in Action
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BOSCH Power Tools: How Agent Copilot is Transforming Contact Centers with an AI-Augmented Workforce - YouTube
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BOSCH Power Tools: How Agent Copilot is Transforming Contact Centers with an AI-Augmented Workforce
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AI Agents for Retail - EN - YouTube
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Cognigy Agent Copilot at Bosch Power Tools - YouTube
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Cognigy Agent Copilot at Bosch Power Tools
We Work Wherever You Do
Cognigy.AI is designed to be agnostic, so you can seamlessly integrate your cloud and on-premises enterprise systems in the backend and serve the channels your customers use on the frontend. Our low-code editor makes orchestrating tasks among systems and automating service processes a breeze.
Choose what you need
Plug Cognigy.AI into your existing Avaya agent desktop or try Cognigy Live Agent.
Turnkey Extensions
Connect backend systems in a few clicks from our built-in marketplace.
Ramp up Rapidly
Deploy Agent Copilot for real-time agent assistance on any service channels – voice or text. Explore Agent Copilot.
Loved by Customers
Hear what they have to say
5.0
Reviewer Function:
Customer Service and Support
Company Size:
500M - 1B USD
Industry:
Energy and Utilities
Bring Your Conversational AI Strategy To The Next Level With Less Code
We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers a lot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast.
5.0
Reviewer Function:
Data and Analytics
Company Size:
1B - 3B USD
Industry:
Transportation
Most Flexible Conversation AI Platform
"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."
5.0
Reviewer Function:
Research and Development
Company Size:
30B + USD
Industry:
Transportation
Excellent Choice for Complex Conversational AI at Scale
"The use of Cognigy AI has allowed us to build several bots, use cases, and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors."
5.0
Reviewer Function:
Software Development
Company Size:
<50M USD
Industry:
Healthcare and Biotech Industry
Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.
"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space."
5.0
Reviewer Function:
Product Management
Company Size:
1B - 3B USD
Industry:
Telecommunication
Best Conversational AI Platform!
"Fantastic experience! Very responsive team and delivering new innovations quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."
5.0
Reviewer Function:
Data and Analytics
Company Size:
30B + USD
Industry:
Retail
The Highly Interactive and Profitable Customer Interaction System
"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time."