Integrate AI Agents into Bandwidth
Agentic AI Agents with Bandwidth AIBridge
Connect Cognigy's AI Agent platform with Bandwidth's global voice services for flexible, AI Agents, compatible with all infrastructure types.
70%
lower AHT
50%
attrition decrease
+37%
NPS score
>3 min
ACW decrease per call
One Ecosystem, 5-Star Conversations
Integrate Cognigy at the network level for more flexibility and freedom of choice as you build your contact center. Bandwidth AIBridge is compatible with on-prem, hybrid, and pure cloud solutions, so you can add AI into call flows, wherever you are in your migration.
Industry Specific Agents
Pre-trained Agentic AI Agents with industry-specific skills and common service processes.
LLM Orchestration
Orchestrate multiple AI vendors and models and optimize for your own latency, cost and accuracy needs. No vendor or model lock-in.
Agent Copilot
Proactive, real-time assistance for every agent on every channel for a higher FCR and lower attrition.
Knowledge AI
AI-powered knowledge delivers accurate, contextual and personalized answers to customers the first time.
Create, Connect, and Compose Call Flows with Pre-built Integrations and Insights at your Fingertips
Drag-and-Drop AI Agents into Platform-Agnostic Voice Calling
STT & TTS Integration
Use pre-built integrations to Google Cloud or Amazon STT/TTS services, or bring your own provider.
Network Management
Pull your Cognigy AI Agent into the call flow with inbound and outbound call handling via SIP trunks and WebRTC.
Visual Call Flow Builder
Manage routine call handling and failover, integrate with conversational AI, and facilitate seamless transfers to live agents.
Bandwidth: Voice, Messaging and Emergency for Your Enterprise
Calling plans, building integrations in-house, and vendor management can be costly and time-consuming. Streamline & simplify your enterprise communications with 10+ pre-built integrations with one enterprise-grade CPaaS.
Streamline Migrations
Unify your hybrid stack’s voice, messaging, and emergency with a platform-agnostic communications cloud.
Compose in Clicks
Create a consistent experience with control over routing, 10+ pre-built integrations, and a no-code visual builder.
Innovate with AI
Refine caller and agent experiences by easily adding Cognigy AI Agents into your call routing.
Scale Globally
Simplify vendor management with PSTN connectivity in 65+ countries.
Give Your IVR a Human Touch
Reach out today to get started with Cognigy & Bandwidth AIBridge.