AI Agents for your NiCE Contact Center | NiCE Cognigy
AI Agents for YourNiCE Contact Center
As part of the NiCE family, Cognigy.AI seamlessly integrates Agentic AI into your NiCE contact center. Deliver smarter experiences, boost efficiency, and leverage years of market-leading AI expertise.
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+37%
NPS increase
70%
reduction in AHT
99.7%
intent recognition
50%
lower attrition
The AI Agent Platform for NiCE Contact Centers
Build a next-generation AI-first contact center with our combined solution to deliver exceptional customer and agent experiences, now and in the future.
Self-Service AI Agents
Pre-trained Agentic Al Agents on any channel increase containment, lowering cost to serve.
LLM Orchestration
Orchestrate multiple AI vendors and models and optimize for your own latency, cost and accuracy needs. No vendor or model lock-in.
Agent Copilot
Proactive, real-time assistance for every agent on every channel for a higher FCR and lower attrition.
Knowledge AI
Al-powered knowledge delivers accurate, contextual and personalized answers to customers the first time.
Unlock Enterprise-Ready CX with NiCE Cognigy
Faster Time to Value
Go from vision to value fast with an intuitive interface for business users and CX professionals.
Get a Head Start on ROI
Deploy in weeks to just a few months, helping customers and agents faster, lowering TCO.
Built for Enterprise Contact Centers
All of the channel and CX integrations you want with the certifications and compliance you need.
AI Your Way
Composable and agnostic so you can use the best technology to support your strategy without limitations.
Multimodal xApps
Craft unified customer experiences across channels
Integrating siloed communication channels and take the customer effort out of service, to deliver experiences they'll want to share.
Leverage Mobile Device Capabilities
Harness device capabilities like camera, GPS, mobile wallets and more to unlock new service experiences.
Supercharge Live Support
Give human agents new tools to simplify their work and the customer journey, eliminating frustrations and increasing efficiency.
Secure Authentication
Easily verify and authenticate customers across voice and digital channels without ever exposing their sensitive data using secure forms, Touch ID and Face ID for fast, familiar experiences.
Loved by Customers
Hear what they have to say
5.0
Reviewer Function: Customer Service and Support
Company Size: 500M - 1B USD
Industry: Energy and Utilities
Bring Your Conversational AI Strategy To The Next Level With Less Code
We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers a lot of prebuilt integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast.
5.0
Reviewer Function: Data and Analytics
Company Size: 1B - 3B USD
Industry: Transportation
Most Flexible Conversation AI Platform
"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."
5.0
Reviewer Function: Research and Development
Company Size: 30B + USD
Industry: Transportation
Excellent Choice for Complex Conversational AI at Scale
"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...
5.0
Reviewer Function: Software Development
Company Size: <50M USD
Industry: Healthcare and Biotech Industry
Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.
"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...
5.0
Reviewer Function: Product Management
Company Size: 1B - 3B USD
Industry: Telecommunication
Best Conversational AI Platform!
"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."
5.0
Reviewer Function: Data and Analytics
Company Size: 30B + USD
Industry: Retail
The Highly Interactive and Profitable Customer Interaction System
"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time...