AI Agents for Healthcare | NiCE Cognigy
Your Prescription for Better Customer Service
AI Agents for Healthcare
Conversational AI in healthcare delivers seamless and compliant service experiences for every patient on any channel and in any language with pre-trained Agentic AI Agents.
[SEE A DEMO](/content/cs/c/?cta_guid=68ab807f-430c-4698-91dd-d30c73cdb50f&signature=AAH58kFNiWdJ7xoOS_ErHwZBOlPQQ6-S4A&portal_id=2761836&pageId=115727954196&placement_guid=2b0db1db-0059-4681-8525-a9164d442fcc&click=3a3dc021-45ed-4b58-8912-d779df6395a7&redirect_url=APefjpHFozp3qu9XHgFocqgNdlgh32hV8PpGaoCO-jPLdG-B3i8Pcb1U6OVM4dbSEcVVCDjOMplforTmfd9KKC1ASUIS0WEWiiXgZUI7OPcM89rqLjo_lJIrC-QnxN59x6qxyYamII0C&hsutk=&canon=https%3A%2F%2Fwww.cognigy.com%2Fsolutions%2Fhealthcare&ts=1784306923000 "SEE A DEMO"/index.html)
Case Study: Virgin Pulse
40%
containment rate
97%
intent recognition
Automated
ticket creation in Zendesk
Turnkey Solutions with Agentic AI Agents for Healthcare
ID&V
Make & Change Appointments
Pay Bills
Update Insurance
Common Medication Questions
Digital Intake Process
Provide Referrals
Refill Requests
Post-Discharge Engagement
And more...
Voice Self-Service & Agent Assist in Action
Watch an AI Agent quickly handle issues with a medical device, hand over to a human agent, pivoting to assisting the customer service representative in real time.
Healthcare_Demo | HubSpot Video
Be Where your Patients Are
30+ voice and digital channels out-of-the-box from iMessage to WhatsApp and Twitter so customers get help where it's most convenient for them. Customers can switch channels without losing context or repeating themselves.
Knowledge On Demand
Pretrained in your support knowledge, healthcare know-how, and enterprise systems to deliver contextual support when and where patients need it.
COGNIGY_KNOWLEDGE_AI_4_V7_720p_Optimised | HubSpot Video
Automated, Contextual Experiences
Automate and personalize common service processes like appointments, filling out forms, answering common questions about medication, paying bills, and more.
Virgin Pulse Achieves 40% Containment Rate with AI
Virgin Pulse, a global health engagement company, sought to enhance its member support by integrating a fully trained AI Agent with Zendesk LiveChat. This AI Agent, covering 29 topics, achieved a 97% intent accuracy score and a 40% containment rate within a month, significantly improving from the previous 3%.
The solution automated ticket creation and facilitated seamless transitions to live agents, doubling user sessions from 12,000 to 30,000. This success led to Virgin Pulse receiving Cognigy's Newcomer Champion Award in 2024.
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Cognigy's cutting-edge technology has transformed our customer support, achieving an impressive 40% containment rate within a single month.
Ivana Suljetovic, Senior Front Line Manager, Virgin Pulse
Secure & Compliant Self-Service
Loved by Customers
Hear what they have to say
5.0
Reviewer Function:
Customer Service and Support
Company Size:
500M - 1B USD
Industry:
Energy and Utilities
Bring Your Conversational AI Strategy To The Next Level With Less Code
We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is easy to use, offers a lot of prebuilt integrations and is therefore a great product for enterprise usage, especially in a multi-brand environment. The support acts fast and feature requests are always welcome and treated fast.
5.0
Reviewer Function:
Data and Analytics
Company Size:
1B - 3B USD
Industry:
Transportation
Most Flexible Conversation AI Platform
The platform is a breeze to use. The setup is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our backend systems. They're very helpful in setting up the platform and helping to design the implementation plan.
5.0
Reviewer Function:
Research and Development
Company Size:
30B + USD
Industry:
Transportation
Excellent Choice for Complex Conversational AI at Scale
The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors.
5.0
Reviewer Function:
Software Development
Company Size:
<50M USD
Industry:
Healthcare and Biotech Industry
Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.
Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space.
5.0
Reviewer Function:
Product Management
Company Size:
1B - 3B USD
Industry:
Telecommunication
Best Conversational AI Platform!
Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents.
5.0
Reviewer Function:
Data and Analytics
Company Size:
30B + USD
Industry:
Retail
The Highly Interactive and Profitable Customer Interaction System
Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. Its AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time.
Frequently Asked Questions
What is an AI Agent?
An Agentic AI Agent are human-like virtual agents based on Conversational AI and Generative AI designed to automate customer service interactions across chat and voice channels. AI Agents deliver instant, personalized support in over 100 languages and integrate seamlessly with enterprise systems. They are equipped with industry-specific skills, emotional intelligence, and the ability to understand and use a company’s service knowledge and processes. Additionally, AI Agents work alongside human agents, providing real-time assistance, knowledge lookups, next best actions, sentiment analysis, and more.
What is conversational AI in healthcare?
Conversational AI in healthcare refers to AI Agents based on Conversational and Generative AI designed to interact with patients and staff using natural language. These solutions streamline processes such as appointment scheduling, symptom checking, medication reminders, and providing healthcare information, enhancing accessibility and patient engagement.
What are the cases of AI in the healthcare industry?
AI in healthcare revolutionizes customer service by enhancing efficiency, personalization, and accessibility. AI Agents streamline appointment scheduling, provide instant answers to patient inquiries, and manage prescription refills, reducing wait times and improving patient satisfaction. AI also supports healthcare providers by automating administrative tasks like billing and patient onboarding, freeing up staff to focus on critical care.
What is an example of AI chatbots in healthcare?
An example of AI chatbots in healthcare is AI Agents designed to assist with patient inquiries and support. For instance, chatbots can help patients schedule appointments, check symptoms, and receive medication reminders. They also provide instant answers to common questions about healthcare services, reducing the need for phone calls or in-person visits. An AI-powered chatbot integrated into a healthcare provider’s system can guide patients through insurance claims, manage prescription refills, or offer post-treatment care instructions. This ensures fast, accurate, and accessible service, improving patient satisfaction and operational efficiency.