# AI Agents for the Insurance Industry Deliver premium service experiences for every customer worldwide, on any channel and in any language with Conversational AI solutions for insurance. .svg) ## Case Study: The Impact of Agentic AI Agents ## +37% increase in NPS ## 70% lower AHT ## 99.5% faster response times ## Exceptional Customer Service Across Voice and Text Channels AI Agents for insurance let you tackle the complete spectrum of self-service automation use cases. Built for unlimited flexibility, interoperability, and ease of use, our Cognigy's AI Agents empowers business and development teams to create excellent service experiences and achieve higher efficiency across the board. [eBook: AI Agents for Insurance](/content/cs/c/?cta_guid=58f10592-b9f0-47fb-a35e-5deb721755b7&signature=AAH58kGSeSrV-YeGlHWkifvGSzL1ydo4Jw&portal_id=2761836&pageId=115165777981&placement_guid=c3cb1a72-e3c9-472e-a9c0-df71e0ba0362&click=4e4ac297-c5c5-4d0a-80bc-a113bf7fe176&redirect_url=APefjpGjamp2pSE7n-E-eSEW79-GK1bK_l-t5WRb-MZOj3veZKxvjdJCYRR5pT6WqTMCgrZayUBRiE7r1xlKgD5I7fhXHyK6HTZcq_JCtjBPOJAmogw3fMgLW34QA3Eb8uopOZldqn3a1oSvGPP3b4nNqs0M0mGejg&hsutk=&canon=https%3A%2F%2Fwww.cognigy.com%2Fsolutions%2Finsurance&ts=1784313333990 "eBook: AI Agents for Insurance"/index.html) ### Pre-trained AI Agents - Automated ID&V - First Notice of Loss - Claims Processing - Instant Document Collection - Product Recommendations - License Plate Detection - E-signatures - Policy Underwriting - Coverage Questions ### Deliver round-the-clock support Cognigy's AI Agents simplify and speed up manual insurance processes, lowering customer effort. Customers enjoy 24/7 service on any channel and can seamlessly be handed over to a service agent when a human touch is needed. ### Easily Scale for High Demand Whether hurricane, earthquake or other unforeseen event, AI agents can handle large volumes of customer inquiries during peak times. This scalability prevents system overloads and ensures unbroken customer support during crises. ### Automate Common Self-Service Processes Agentic AI Agents with intelligent routing and out-of-the-box integrations can automate individual steps or entire self-service processes, dynamically helping customers get to their goal without having to script every possibility. ## Case Study: Fortune 500 Insurance Company A Fortune 500 global insurer selected NiCE Cognigy to handle their millions of yearly incoming calls. They first launched Conversational IVR to immediately answer incoming calls, enable customers to explain their needs in natural language and then intelligently route them to the right person or process. Next, they tackled caller identification and verification. **Just by completely automating their IVR and ID&V, they were able to reduce average handling time by 15%.** ## Loved by Customers Hear what they have to say 5.0 Reviewer Function: Customer Service and Support Company Size: 500M - 1B USD Industry: Energy and Utilities "We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is easy to use, offers a lot of prebuilt integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast." 5.0 Reviewer Function: Data and Analytics Company Size: 1B - 3B USD Industry: Transportation "The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan." 5.0 Reviewer Function: Research and Development Company Size: 30B + USD Industry: Transportation "The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors..." 5.0 Reviewer Function: Software Development Company Size: <50M USD Industry: Healthcare and Biotech Industry "Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space..." 5.0 Reviewer Function: Product Management Company Size: 1B - 3B USD Industry: Telecommunication "Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents." 5.0 Reviewer Function: Data and Analytics Company Size: 30B + USD Industry: Retail "Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ..." ## Frequently Asked Questions ### What is conversational AI in insurance? Conversational AI in insurance refers to the use of AI-powered virtual agents or chatbots that interact with customers through natural language. These AI agents help automate tasks like policy inquiries, claims processing, and customer support, providing a seamless and personalized experience. ### What is an AI Agent? An AI Agent are human-like agentic agents based on [Conversational AI](/content/conversational-ai/index.html) designed to automate customer service interactions across chat and voice channels. ### How does an AI agent work in a contact center? In a contact center, Agentic AI agents interact with customers through voice or chat, understanding their requests using natural language processing. ### What are examples of conversational AI in insurance? Examples of conversational AI in insurance include virtual agents that assist customers with policy information, help file claims, or provide quotes for new coverage. ### What are the cases of conversational AI being used in insurance? Conversational AI is used in insurance for automating claims processing, providing instant policy information, and guiding customers through onboarding. ### What is the difference between conversational AI and generative AI? Conversational AI focuses on enabling machines to understand, process, and respond to human language in a natural, context-aware manner. Generative AI, on the other hand, uses advanced algorithms to generate new content based on the input it receives.