Create a Virtual Agent – Cognigy.AI Help Center

Create a Virtual Agent

Cognigy Support
December 9, 2024

Get ready to explore the power of Conversational AI!

Let's get started with building your your first Virtual Agent (VA) with Cognigy.AI. A VA is a bot that is designed to automatically handle interactions. It's simple to create one:

#1 Start the "Create Agent" wizard

Click Create Agent on the top-left. You can create as many VAs as you like. A VA is typically designed to tackle one use case and it can handle multiple user intents.

#2 Follow the step-by-step instruction

Give your VA a name that's describing its job. Call it e.g. "My New Agent". You can change the name later. Select the primary language for your VA. Choosing a color helps you quickly navigate between VAs once you've set up a whole workforce.
Select the Blank template as a foundation for your VA. The other templates can later help you set up bots for specific use cases.
Confirm Webchat as an output channel for your bot. You may add other endpoints from the list later.
For this tutorial, skip the Skills and don't include the Smalltalk capability.
Click Go to Agent to start building your first VA.

Progress

#DONE! Now create your first conversation Flow and have it send a Message!

Create a Virtual Agent

#1 Start the "Create Agent" wizard

#2 Follow the step-by-step instruction

Getting Started with Intent-based bots