RingCentral Engage: Send Structured Content – Cognigy.AI Help Center

RingCentral Engage: Send Structured Content

Cognigy Support
October 24, 2022
This page describes how you can send structured content using the RingCentral Engage tab in a Say Node.

RingCentral Engage supports a wide range of structured content from buttons to images. You can send any supported structured content to RingCentral Engage by using the RingCentral Engage tab in a Say Node.

Channel support

Please note, that not all RingCentral Engage-supported channels support all structured content!

Overview of structured content support per RCE channel: last updated January 2021.

Sending Structured Content

To send structured content you have to use the RingCentral Engage tab in a Say node. Select the Custom JSON option from the dropdown, and put in structured-content in the command key.

You then need to add a body key, which contains the text of the message, as well as a structuredContent key, which contains the structured message you want to send to RingCentral. The format for the structured message can be found in the documentation from RingCentral Engage.

{
  "command": "structured-content",
  "body": "The text you want to send",
  "structuredContent": {
     <structured-content-goes-here>
  }
}

Starting a Handover with RingCentral Engage

To handover the conversation to an agent in RingCentral Engage, you have to use the RingCentral Engage tab in a Say node. Select the Custom JSON option from the dropdown, and put in "handover" in the command key. When this node is triggered during the conversation, the conversation will be marked as agent in RingCentral Engage, and the Flow will no longer receive any messages.

Endpoints & Channels