# RingCentral Engage: Send Structured Content

**Cognigy Support**  
October 24, 2022  
This page describes how you can send structured content using the RingCentral Engage tab in a Say Node.

RingCentral Engage supports a wide range of structured content from buttons to images. You can send any supported structured content to RingCentral Engage by using the RingCentral Engage tab in a Say Node.

#### Channel support

Please note, that not all RingCentral Engage-supported channels support all structured content!

_Overview of structured content support per RCE channel: last updated January 2021._

## Sending Structured Content

To send structured content you have to use the RingCentral Engage tab in a [Say node](https://docs.cognigy.com/docs/say-nodes). Select the `Custom JSON` option from the dropdown, and put in `structured-content` in the command key.

You then need to add a `body` key, which contains the text of the message, as well as a `structuredContent` key, which contains the structured message you want to send to RingCentral. The format for the structured message can be found in the documentation from RingCentral Engage.

```
{
  "command": "structured-content",
  "body": "The text you want to send",
  "structuredContent": {
     <structured-content-goes-here>
  }
}
```

## Starting a Handover with RingCentral Engage

To handover the conversation to an agent in RingCentral Engage, you have to use the RingCentral Engage tab in a [Say node](https://docs.cognigy.com/docs/say-nodes). Select the `Custom JSON` option from the dropdown, and put in "handover" in the command key. When this node is triggered during the conversation, the conversation will be marked as `agent` in RingCentral Engage, and the Flow will no longer receive any messages.

### Endpoints & Channels

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- [Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Apps Developer Portal](https://support.cognigy.com/hc/en-us/articles/6422298661404-Azure-Bot-Services-Advanced-Deployment-with-SSO-Microsoft-Teams-Apps-Developer-Portal)
- [Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Azure Portal](https://support.cognigy.com/hc/en-us/articles/6422296629404-Azure-Bot-Services-Advanced-Deployment-with-SSO-Microsoft-Teams-Azure-Portal)
- [Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Azure Active Directory Portal](https://support.cognigy.com/hc/en-us/articles/6422293904540-Azure-Bot-Services-Advanced-Deployment-with-SSO-Microsoft-Teams-Azure-Active-Directory-Portal)
- [Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Intro](https://support.cognigy.com/hc/en-us/articles/6417377133596-Azure-Bot-Services-Advanced-Deployment-with-SSO-Microsoft-Teams-Intro)
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- [Amazon Connect: Setup Amazon Connect](https://support.cognigy.com/hc/en-us/articles/6229664156060-Amazon-Connect-Setup-Amazon-Connect)
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