Twilio: Intro – Cognigy.AI Help Center
Twilio: Intro
Cognigy Support
November 16, 2023
This page describes how you're able to connect your Cognigy Resources to your Twilio channel by using our Twilio Endpoint integrations.
Within our Cognigy.AI platform, you're able to connect your Cognigy Resources to your Twilio channel by using our Twilio Endpoint integrations. This allows you to build Bots your users can talk to or chat with via SMS.
Twilio Voice, Twilio SMS / WhatsApp
You can select between three different types of Twilio Endpoints
- Twilio, which is the Twilio Voice Endpoint
- Twilio SMS, which allows you to send SMS and WhatsApp messages
For all Endpoint types, you'll have to obtain a phone number. A short description of how to gather a Twilio phone number can be found here: Twilio Endpoint Prerequisites.
After obtaining a number, you're able to deploy a Twilio Endpoint.
Endpoints & Channels
- Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): SSO and Graph API Nodes
- Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Apps Developer Portal
- Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Azure Portal
- Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Azure Active Directory Portal
- Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Intro
- Amazon Connect: Intro
- Amazon Connect: Setup Amazon Connect
- Amazon Connect: Control Amazon Connect from Cognigy.AI
- Amazon Connect: Enable SSML replies from Cognigy.AI
- Amazon Lex: Setup AWS Lambda (Amazon Lex NLU)
Table of contents
Twilio Voice, Twilio SMS / WhatsApp