# Twilio: Intro  
**Cognigy Support**  
November 16, 2023

This page describes how you're able to connect your Cognigy Resources to your Twilio channel by using our Twilio Endpoint integrations.

Within our **Cognigy.AI** platform, you're able to connect your Cognigy Resources to your **Twilio** channel by using our Twilio Endpoint integrations. This allows you to build Bots your users can talk to or chat with via SMS.

## Twilio Voice, Twilio SMS / WhatsApp  
You can select between **three different types of Twilio Endpoints**  
- _Twilio_, which is the Twilio Voice Endpoint  
- _Twilio SMS_, which allows you to send SMS and WhatsApp messages

For all Endpoint types, you'll have to obtain a phone number. A short description of how to gather a Twilio phone number can be found here: [Twilio Endpoint Prerequisites.](https://support.cognigy.com/hc/en-us/articles/360016308859)

After obtaining a number, you're able to deploy a Twilio Endpoint.

### Endpoints & Channels  
- [Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): SSO and Graph API Nodes](https://support.cognigy.com/hc/en-us/articles/6422300559388-Azure-Bot-Services-Advanced-Deployment-with-SSO-Microsoft-Teams-SSO-and-Graph-API-Nodes)  
- [Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Apps Developer Portal](https://support.cognigy.com/hc/en-us/articles/6422298661404-Azure-Bot-Services-Advanced-Deployment-with-SSO-Microsoft-Teams-Apps-Developer-Portal)  
- [Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Azure Portal](https://support.cognigy.com/hc/en-us/articles/6422296629404-Azure-Bot-Services-Advanced-Deployment-with-SSO-Microsoft-Teams-Azure-Portal)  
- [Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Azure Active Directory Portal](https://support.cognigy.com/hc/en-us/articles/6422293904540-Azure-Bot-Services-Advanced-Deployment-with-SSO-Microsoft-Teams-Azure-Active-Directory-Portal)  
- [Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Intro](https://support.cognigy.com/hc/en-us/articles/6417377133596-Azure-Bot-Services-Advanced-Deployment-with-SSO-Microsoft-Teams-Intro)  
- [Amazon Connect: Intro](https://support.cognigy.com/hc/en-us/articles/6229662732444-Amazon-Connect-Intro)  
- [Amazon Connect: Setup Amazon Connect](https://support.cognigy.com/hc/en-us/articles/6229664156060-Amazon-Connect-Setup-Amazon-Connect)  
- [Amazon Connect: Control Amazon Connect from Cognigy.AI](https://support.cognigy.com/hc/en-us/articles/6229683335196-Amazon-Connect-Control-Amazon-Connect-from-Cognigy-AI)  
- [Amazon Connect: Enable SSML replies from Cognigy.AI](https://support.cognigy.com/hc/en-us/articles/6229684421916-Amazon-Connect-Enable-SSML-replies-from-Cognigy-AI)  
- [Amazon Lex: Setup AWS Lambda (Amazon Lex NLU)](https://support.cognigy.com/hc/en-us/articles/6229644597020-Amazon-Lex-Setup-AWS-Lambda-Amazon-Lex-NLU)

#### Table of contents  
Twilio Voice, Twilio SMS / WhatsApp  
- [Twilio Voice, Twilio SMS / WhatsApp](https://support.cognigy.com/hc/en-us/articles/360016308619-Twilio-Intro#h_01HASNPNB2DXWSH0N3HHGRSQ37)