Twilio: WhatsApp – Cognigy.AI Help Center

Twilio: WhatsApp

Cognigy Support
November 16, 2023

This page describes how to set up a Twilio SMS Endpoint to leverage Twilio's WhatsApp functionality.

Cognigy fully supports Twilio's WhatsApp functionality, allowing you to communicate with your users via WhatsApp.

Setup

In order to use WhatsApp with Cognigy and Twilio, you need to set up a Twilio SMS Endpoint (see Deploy a Twilio SMS and WhatsApp Endpoint).

Sending Text and Media Messages

You can then either use simple text replies from with Say Nodes or you can use custom TwiML, which is a tab in a Cognigy Say Node, to send images, etc. In Twilio, SMS/MMS and WhatsApp messages are all handled by the same API.

Figure 1.1: Adding Custom Twiml Output to a Say node

Endpoints & Channels